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With new update, app doesn’t work. Freezes!!

Once again, magazines especially tech mags need to look at WIRED. I already have a subscription to PC Mag, why do I want to get a second subscription? Yes PC Mag is already Digital and everyone has been reading it through Zinio. But why do I have to have my copy on Zinio and buy the magazine on here as well? There should be an option just like WIRED magazine has that I can input my account information and get the magazine in both places. I know that the new PC Mag on iPad is suppose to have more digital content and videos (at least from what I read and heard) so I understand there is a change coming from the Zinio layout, but still. Are your customers not valuable? I am in no way connected to WIRED in any way, but I do respect them a lot for letting me have both a printed magazine and a digital copy all for one price. This has created a long time relationship that will last with WIRED as long as they don't mess that up. Please PC MAG give existing customers a way to read the magazine without having multiple purchases and continuing that great customer support and customer care that you have always had.

I would recommend not downloading this buggy app and not subscribing to PC Magazine. I subscribed because I wanted to support the great tech journalism they do. But it was a mistake to do so, and if you haven’t committed yet, I suggest you rethink it. The irony of PC Magazine’s app being terrible is amazing. And the entire support staff seems to have been laid off, because I have just sent the third request for assistance over the past two weeks and have yet to receive a response on any of them. I have had multiple issues with my password suddenly being unrecognized and my account access not being valid, but I complained loudly and often enough that these problems were eventually resolved. Now I have a new problem but when I ask for help, nobody’s home. I subscribe but am unable to read the December issue. It shows up on the Issues tab, with the option to buy or to subscribe. It does not show up on the Library tab at all, though all the previous issues do. I cannot restore purchases because I receive an error message saying there is nothing to restore. I am logged in. I have tried logging out and back in again, but the situation remains the same. My subscription doesn’t expire for 7 more months. I wish it expired now.