Contact Burner Support

by K-Poff

I had a client pay nearly $500 USD to have my phone number. I chose this Burner app because it offered picture messages that I could send and receive.
Once I paid for the best plan, I quickly realize none of my photos were going through. I couldn’t send them to myself or my client. It looked like they went through but we never received them. I messaged support and they told me it should work, and to uninstall the app and reinstall... so I did that, and when I logged back in it actually made me pay AGAIN, but tbh the money wasn’t the issue. I can afford a few bucks, but I NEEDED this to work as someone paid me hundreds for it.
So reinstalling it didn’t work. I messaged support again and they said they could offer me another line for free, which I didn’t want bc my client already had “my number,” so it would be weird to change it so soon, but I said as long as it worked I’d figure it out. Setup that new line, tested it out, same exact issue. I’m using an iPhone 12 Pro Max. Taking the photos within the Burner app itself. Their latest email said the specs of my photos are correct and that it should work... (but it doesn’t). And then they said the only thing they can do is offer a refund, but since it was purchase in the App Store, they CANT process a refund... LOL they contradicted themselves in the same sentence. Ridiculous products. If you need picture messages. DONT USE THIS APP!

by GUYINTAMPAFL

I went to send a text and the app said. “Every once in a while we have to confirm your phone number” , It doesn’t say if they want your burner, or actual number. I tried one, then the other. Both times it said they weren’t able to send the verification text because my phone needs me to update international call settings to an approved country? No info was given how to do this.

I sent a really rude email to them. Very rude. Everything instantly makes me angry being locked at home. Anyway, I get a email saying activity on my account violates their terms of service and my account is cancelled and to email their legal Dept if I want more information? I sent replaced and asked, “what are you taking about??”. Rec reply that said legal handles all terminations and to email them. I guess if your curse at them via email they will cancel your service. On to the next app I guess. I was reading reviews and someone mentioned using their burner number for Craigslist or something.

I’m not sure, but about 30 min before they cancelled my account, I used the burner number as contact for a online credit account application. I used it because I don’t want 500 calls from telemarketers. I’m not sure, but maybe they don’t allow that? But how would they know anything about me giving it to credit application?? It’s strange.

by Burned By Burner

Like others, I had my service terminated without notice for reportedly ‘Violating Terms of Service’. The phone number was used, as per the advertising and their own Terms of Service acceptable practices, to be forwarded to my phone. Couldn’t have been a more low key and compliant customer. A year paid in advance yielded about 6 months of utility. Cut off. No warning. No reason given by Support (quick to respond as they were, which gave them the star) when contacted other than ‘Terms of Service’ (not indicating to which one they are referring) and ‘contact legal’. To date no response has been received by legal despite multiple requests for justification. Not a business I would recommend supporting.

It seems that any issue A: Is not brought to the attention of a customer to address, which, in the least is just good business practice by reputable firms, and B: Is met with the same rote answer, hiding behind some ‘catch all’ that, while on paper seems clear, is interpreted by them and therefore ambiguous at best. When asking for any clarification, you will receive no real response. But on the bright side, they’ve prohibited me from wasting more money as I’ve been banned from the App for bringing the matter to their attention with an inquiry. Buyer beware, it’s a crap shoot.