Contact KCRA 3 News Support

I have had the KCRA App for a long time, I deleted it for about 3 months because I felt the content was mostly sensationalized pieces that had nothing to do with our local area. I added the app back recently, i’m still disappointed, some of the content has gotten better, however, the feature of pop up ads while reading an article has become beyond annoying. I know advertising is what makes the app free, I have no problem watching an advertisement before a video plays (it is annoying however I understand it makes the app free). Yet when just reading an article an advertisement pops up and blocks the entire screen and when it’s over I touch the X icon in the upper corner and the ad goes away for a few moments giving time to read just a few lines of the article and then the advertisement pops back up again. I changed settings for the app. I’ve deleted it and added it again and when reading the articles the pop-up ad comes back again and again and again and again. I can’t even read a full article. I’m done with this app.

Why should I have to dig through all the news to get to weather when all I wanted was weather? And once I get to the weather section after a few clicks, the layout is horrible when compared to the previous weather app that has been discontinued. I used the KCRA Weather app for years. Even used it several more years after the “this app is going away” banner started showing up at the top. But finally it stopped working. So I’ve tried more than a few times to use this “News & Weather” app, but I’m done. Several of the free weather apps out there are better than KCRA’s app offering and I will be headed to one of those instead. And its sad too because Mark Finan is a weather nut! KCRA has the best weather team by far, but they killed the best Weather app there ever was for our area. Best of luck to you all! I’ll check my KCRA Weather app I still have installed periodically to see if again starts retrieving data, but I wont hold my breath.

Whenever I launch the app, more than 50% of the time a long ad plays, and then nothing happens. I close the app and restart it, and a 30 second ad plays. Sometimes nothing happens again, for another 10-15 minutes. When I watch the news, it often repeats the last few seconds and then skips ahead, so you miss that part of the story which you were waiting to hear. After you watch several minutes of the news, if you momentarily switch to another app (e.g., Messages to see who just texted you), and come back to the app, it starts from the very beginning again, starting with the ad. Very annoying to have to watch the first 15-20 minutes over again to get to the next news story. If you want local news, it’s awful that you have to use this annoying app.