Contact SportsEngine Support

by Ash.................

This app was so helpful in so many past seasons but this year it has been nothing but glitches and inconsistencies. Here are the two major issues not just myself, but everyone else I know using this app, is currently experiencing:

- Not receiving notifications!! This one is pretty major. Two kids on two different teams and one of my teams isn’t using the app because none of the parents are being notified of Chats this year. The other team is still using it unfortunately and it’s already causing miscommunication and missed message issues. We have all made sure nothing is muted, our phone push notifications are on. It’s ridiculous.

- Phone numbers are not adding / saving properly. My primary phone listed is my own cell- my secondary number is my spouses phone and yet my spouses number is the only one that shows up when someone needs to reach me. I’ve tried changing this multiple times and other moms on the team are having similar issues. We have even tried fixing it on computers and as a last resort I had to take my spouses number off “secondary” so that mine would show as primary. But anytime a secondary is re-added, it re changes what shows as primary on my profile. Very frustrating.

by MilaJohn

I’m only using this app because our soccer club bought it for the entire club this year. It’s aweful after using team snap who has this dialed in - it’s like going back to the Stone Age. So basic it’s doesn’t have any attention to detail. For instance if I list arrive time an hour earlier it doesn’t show that anywhere on your linked calendar or in the app unless you drill down into the notes. The game scoring is awful- that’s all you can do is keep basic score. You can’t keep time, you can’t put which half it is or half time. You can’t say who scored each goal or chat to try and describe the goal - nothing just game in progress. As a mom of three kids who play sports, these live game updates are valuable to me when I can’t be in three places at once. Team snap did all of that and now that I’m stuck with this app I’m missing out. Hey developers why don’t you download team snap and see ALL the things you need to do to try and catch up to a great sports app that keeps parents connected to our kids games. Team snap even let’s you take pics and live video to share during the game as it’s played. You can do better. Thanks

by KMackey41516

Our soccer club started using this app this year. It’s absolutely terrible. It’s clear that the people developing it have no idea how teams use it. It’s location feature is a mess. I end up putting game locations in other spots so our parents can find the location address and not default to the location website and have to find it there. When i want to make a simple change to game info (uniform, add field number, etc.), even though I click to not notify the team, it does so immediately. This causes way too many unimportant messages to be sent. There are unnecessary privacy features that make it difficult to get contact info for teammates. This app/program is just a mess. We have a tournament this weekend and i have no faith in my ability to get the app to do what I need it to do. I am going to personally pay for my team to use TeamSnap again because I dislike this app so much. I will encourage our club to move back to TS next year. If not, I’ll continue to pay to use TS, since the developers of it clearly understand how their app is used and what their customers want and need.