Contact myCB Support

by Castlebranch_is_a_scam

Bad company, worse app
Everything takes forever to be reviewed. It’s hard to reach customer service. The App doesn’t work. Keeps telling me my password is wrong even though I’m logging in on the computer just fine. The app doesn’t show my to-do lists or give me and option to upload documents. Castlebranch is a scam. I also paid for a 85$ package last year for my first year of nursing. I just transferred to a new school and they will not transfer my original package so I had to spend another 85$ on a new package. They also keep denying my BID form for various reasons when I’ve submitted multiple in the past the same way to other companies and they still accepted it without address and phone number of previous places that have performed BID forms. How can I put the address and phone numbers of each company when it’s a one line form and I’ve had multiple done??
ANOTHER WAY COLLEGES AND COMPANIES SQUEEZE AS MONEY AS POSSIBLE FROM PEOPLE WHO DON’T HAVE THE MONEY TO BEGIN WITH. Screw you guys.

by Yourfriendjp

No interface updates in 5 years. That was iOS 8, people. That’s 5 times the operating system has changed and they haven’t even updated the keyboard in the app to match. It’s so simple and they just don’t care to do it. This app has 1 Star for a reason. It’s old, abandoned trash and Castlebranch, who already provide a pathetically poor quality of service, are demonstrating just how little they care about their customers by leaving this app in the backyard to grow weeds. I’ve developed a couple new marketing campaigns for you...
Castlebranch: it shouldn’t take this long, but it does.
Castlebranch: we have an app?

I know about 50 people who are forced to use Castlebranch to verify their medicals and we all loathe it. Some have just stopped using it altogether due to falsely rejected records and extended delays.

by Not Enough Hours In The Dag

One of the worst most infuriating companies I’ve ever worked with. They consistently have system so slow that in between each click I completing other tasks while waiting for the screen to load. This happens on my phone laptop and hardwired computers. This makes submitting even a single document a 30-45 min experience. They have on multiple occasions rejected screen shots and photos for being unreadable despite my school and other people agreeing that the photos were fine. Their pdf upload function doesn’t work meaning that when I upload PDFs it scrambles the text and makes it worthless. I have had so much frustration being forced to deal with this worthless company. DO NOT SUBJECT YOUR EMPLOYEES OR STUDENTS TO THIS POORLY RUN FAILURE OF A COMPANY.