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by Seniorsehas

I can't stand people who write one start reviews, but, here I am. We were sold and excited on this product as everyone at plan grid told us how easy everything would become once we implement it. We signed up with the agreement that we would get some training. When the "trainer" showed up, he mostly played with his phone and answered nearly every question with "you can find out how to do that on the website." Thanks buddy.

One of the biggest reasons we bought in was the promise that PlanGrid would automatically sort out documents once we we upload them. When we asked how to do it he said "it doesn't do that". We promptly cancelled after that "training meeting".

I spoke to many people and emailed many people too cancel. Finally I had one of the supervisors tell me the account was cancelled.

10 months later, I have a collections notice from a law office out of Florida. I've emailed plan grid 5 times. They're completely unresponsive.

This is the worst experience I've had with any product in the industry. It not only didn't work as it was sold to us, the whole company is unresponsive.

by Americanunderground

I purchased the first level Pgrid to help manage our utility contracting business. We added our first few projects (usually the utility and Grading pages) and one of our GCs linked us to their project, which had hundreds of pages loaded. This one project exceeded our page limit and locked our subscription. I called PlanGrid to see how they might help. I was told our only option was to purchase the higher level subscription to be able to use Pgrid again. This happened in the first quarter of my year’s subscription. And NO, I couldn’t delete the project!
Now PlanGrid’s attorney is sending me letters dunning me for another year’s subscription along with their attorney ‘s fees. What a RIP OFF!! Don’t do it!

by Jspawd

I’m a sub. The project has 3 lots on first phase for a total of 11 buildings. I secured an invite to the project for 2 buildings. Those two buildings total 580 sheets. Due to billing and support not answering phones and sales lack of knowledge on monthly subscriptions I’m looking at two folders, can’t access either one even though each is under 550 pages.
I just started my subscription and for a week I’ve spent $50 on nothing. Can’t access without upgrading. Why as a EC sub, do I need to pay for sheets I’ll never use? How is this a viable option to Procore?
Absolutely done with plan grid after this project. Please do your research before getting this app for your project.