Contact Lexus En Support

by Tweek11

When I first purchased my Lexus there were allot of apps/features built into the software. People whom would ride in the car would ask about the car and all the features - I would allow/tell them to play around with it to view it for themselves. As a result friends and family we extremely impressed. I even have a family member whom purchased a Lexus from their experience in my car and the app installed at the time. Facebook, Pandora, Movie Tickets, Restaurant Reservations, etc... all could be accessed and used from the car console. I felt proud that they were envious.

Well no longer is that the case. Everything I used and loved is slowly being removed and its becoming very upsetting!! Bring Pandora back! An if your going to removing one thing at least replace it with something new. At the rate it’s going there isn’t going to be anything worth wild. Essentially becoming a plan Jane Fm/Satellite radio with a sub par navigation system that shows my house down the street when I’m sitting in the driveway.

Its becoming extremely frustrating and making me consider purchasing a certain high end electric car brand with more features than I could shake a stick at!!

by Benfarts

This app is beyond frustrating. After having my new RX450h for just over week I’m very frustrated. And now after reading all these reviews even more frustrated than i already was as it appears this issue with this app and their entertainment / navigation system has been going on for years??!! Shame on you Lexus! Do you not care? I expected so much more. I didn’t ‘test drive’ these features, but I sure wish now that I had. I am on the road a lot for my work and I really think had I known how clunky and unreliable the Lexus enform app and nav system was I would’ve chosen the Mercedes with Apple play. Heck, I just rented an encore before my purchase and it was 10,000 times less stressful to get from point a to point b and have your message read to you. I’ve already wasted 2 hours last week with support. I don’t know what to do at this point. It is certainly keeping me from “loving” my car. I think Lexus may not realize this is important. I have the Nav package and have resulted in propping my iPhone up against that large 12.3” screen. Terrible!!

by Uscmba

The technology package was a major selling point in the show room. The app is absolutely horrible, disconnects, and is flat out useless.
I can’t believe that Lexus would charge so much for the navigation and technology package and get all of this poor reviews and not be concerned about this. A phone hooking up to a car flawlessly and firing up pandora and some other apps is not “rocket science” and a pretty basic expectation of any car. I am tired of fixing app log outs, tether errors, and insufficient connectivity? Really? Sometime pandora still works when i get insufficient connectivity message. This is very disappointing!!!!

My expectation is that Lexus should respond and fix this app and get caught up quickly. Or hire a company to help you!! Other option is to refund back technology package fee and convert the console screen to an iPhone dashboard cradle!!! Really this is just bad stuff. Look at all the negative ratings! This made me feel even worse that i bought this $60k car !! Should have done my research on this.