Contact TimePassages Support

I love how detailed this app is. I love the options and the ease of adding new charts. It gives so much information in a way that seems unrivaled in any other app I’ve used. However, they don’t keep any record of your purchases somehow. One day I opened it and saw that all of my charts were gone. Every single one. I’d spent well over $15 on this app and asked a lot of loved ones their exact time and location of birth which you don’t really want to do more than once. I tried to restore purchases, nada. I contacted them and they told me to wipe my whole phone and restore an old save. What? No. I asked again if there was really no way they could see all my purchases. They totally ignored me. Super bummer because the app seems great on the surface. But just know that all your charts may disappear without warning (I’ve literally never had any other app just lose my data like this) and they don’t care.

Love the app and the features itself (have been using for several years now). Customer service however is not so great. I didn’t pay for the unlimited package, just for a few features that I need/use regularly- and they do not make it easy to transfer purchases from one device to another. Apparently you have to have it backed up via iCloud, which I don’t have enough space to use anymore. Interestingly, I actually had this problem once before and they were able to give me a credit to restore the purchases on my new device, but the second time around, no luck. They said last time they did that because I had “backed it up”, but that’s not true... anyway, a bit disappointing how they haven’t come up with a more effective and straightforward system of transferring your purchases to a new device.

the app is extremely accurate and 100% recommend. but if you’re trying to see your friends and family’s signs, you have to pay $0.99. but the REAL issue is, once you delete the app and try to redownload it, you lose all of the information you’ve put in and all of the money spent. like i accidentally deleted the app, so i redownloaded it as fast as i can, and all of the money i’ve spent just went to waste. like for example, i spent a dollar for 5 of my family members and a couple times when i just got the app and was when i was confused on how it worked a bit. so i’d try to switch the information to see my family’s signs because i didn’t know “friends and family” were an option. which on that part is my fault, but the rest is me losing all of my money for accidentally deleting the app. and i feel like thats a small issue that should be fixed.