Namecheap Reviews

I purchased a domain for my business and got a successful email. Thinking that all is well I went ahead with the paperwork for my business and after checking today the domain isn’t listed in my account. After almost 30 minutes waiting for support they finally tell me that the order had failed and somebody else has already purchased it. They don’t really care they’ll just casually say they’ll refund your order and the usual “sorry for any inconvenience” and that’s it! Save yourself the headache and go somewhere else.

This application is so easy to follow and navigate. I love the simplicity. Even a novice like me can use it!

First off, love this app. Been using then for years. Anyways, went in to the iOS app to renew a .co domain I recently transferred to this app from elsewhere. App was showing a charge of $125/year….

Hopped into the other room and got on my macbook and successfully renewed the domain for the expected $25 cost.

But now noticing even basic TLDs like .net cost small amounts more to renew through app vs website.

The best hosting and Domain sellers so far

I love this app for domains as well as
web hosting packages. Yet, Namecheap not so much. I previously downloaded it and it didn’t work whatsoever. This time it won’t get past Downloading after I logged in and etc. I guess I’ll just have to stick to desktop

Apple Pay doesn’t work

The font is too small on the search box and the font is light gray which is very hard to read as well.

Namecheap is horrible.
I’ve sent 8 different verification codes to my email, waited pasted the 59 mins limit and the submit button still doesn’t work.
I can’t even login into my account.
If your using this app
Just stick to the full website.
The

Favorite

Lots of reviews on the this app app discussing ‘how bad the MFA is’. I assume they mean Namecheap ’s built-in tool “OneTouch 2FA”. Well, I tried that and upon using it once I logged in on a windows workstation and easily found the standard OTP MFA options aplenty. MFA is required 100% of the time and just works. Again - not OneTouch, I don’t use that.

To all the this app devs and team members: You guys are amazing. Your site is amazing. Your service is amazing. Your prices slap the competition with justice and your propagation times are second to none.
Is the OneTouch MFA tool really worth the ridiculously negative user feedback which it’s causing on Namecheap Store? I’d say not, since this IS Namecheap Store for people who need a Genius Bar to unlock their phone, id opt for sticking with what you guys are already nailing - DNS Auth services, second to none.

WHY WON'T Namecheap DOWNLOAD ON MY PHONE??????????? I THINK I MAY KNOW!

First off, thank you for having Apple Pay as a payment option! I have never been able to renew one of my domains so quickly and effortlessly! It took me about a minute to find Namecheap on Namecheap Store, install it, login, see my expiring domain, and pay for the renewal. It typically takes me 5 minutes or more to do the same via the web site and paying using PayPal. I may never use the web site again to renew one of my domains.

I haven’t checked out the other features, but for someone who is just maintaining their list of long term domains, this was a treat.

Still broken if you use two factor auth. Login and select the number to have the auth sent to and nothing. Go to the website and do the same thing and it works. So still useless. This is also why using an app versus text messaging is useful, because now I have to wait for yet another bug to be fixed despite the fact that there are perfectly good ways of generating two-factor security codes outside of text messaging.

While trying to make a few changes through Namecheap , Namecheap went a bit haywire and had trouble responding. So it appeared as if I someone was messing around I guess. I wasn’t changing anything big like my address or anything, just whether a couple of domains would auto-renew (which it still didn’t get right). I kept trying to switch off and it would switch on or appeared so, but it kept going back and forth. I figured it would have to wait until I get to a computer. Today I got an email that they flagged my account for fraud and I have to send in a government issue ID and my phone number for them to call me. If Namecheap was flawless as well as if it was something big like changing my password I would happily oblige. But Namecheap is faulty and it feels like I’m the one being reprimanded for it. DON’T USE Namecheap !!!

I like Namecheap and look forward to seeing it get more and more useful. One small issue... The domain names on my account are not actually sortable by their expiration date until I have all of them loaded by scrolling and tapping "get 20 more" several times. Only then can I sort by expiration date. I have quite a few domains so this takes too long to do such a simple task.

UPDATE: Even after the recent update I am an not able to get my domains sorted by expiration date until AFTER I have loaded them all. Namecheap seems to only sort the previously retrieved domains rather than getting them by sort order from the data source. Still a tedious experience.

Namecheap used to be awesome. TouchID login, ApplePay, instant domain purchase... a few updates later and some how they've junked Namecheap . Login barely works, or you have the terrible user experience of a ridiculously long two-factor login. I'm constantly logged out - or logged in but not actually logged in. (What I mean is you can see your account but the toggles don't work and you get lots of errors).
The ApplePay doesn't work any more. After going through the atrocious login process I find a domain, try to pay, only to get an error that this app doesn't know how to properly maintain an app and it can't apply the purchase to my account. Aren't I already logged in?!?

Waste of time.

Only reason I installed this is for the two factor authentication because name cheap is too special to use a normal form of 2FA that allows me to use something like Google authenticator which I already have installed for a handful of websites.

To add insult to injury there is no ability to generate back up codes so if you delete this garbage app or lose your phone you'll be locked out of your account with no recourse.

Name cheap you can take a flying leap for all I care and I'll be completely disabling 2FA because your implementation of it is the worst I've ever seen. Seriously, you don't even allow me to remember the browser for a month after I log in.

Like a lot of people I've been using GoDaddys iPhone app to find domains on my phone and as a lot of people think that app was awful. I just found out this app had an app and I literally stopped everything and went straight to download. Easy to find domains, easy to manage domains, easy to register domains. Thank you, seriously

I use this app as they’re a great registrar & decided to check out their mobile app to have the option to manage things on the go—didn’t take long to realize that wasn’t going to happen when Namecheap login doesn’t function at all. I don’t know exactly what the problem is but I suspect they need to iron out issues with their 2FA functionality; would be nice if they’d just get with the times by ditching their proprietary app and add support for 2FA via Duo/Authy/Google Authenticator/etc. Anyway, Namecheap looked promising but is altogether useless in its current form—save yourself some time and wait until they hopefully/maybe revamp this sad excuse for an app.

Tried to do several domain transfers. Got the domains in the cart, filled out all the data for each domain (contact & EPP) and then at the very end of it all, it complained that the fax number was required. Went back to enter in the fax number, but it didn't remember the contact info nor EPP when navigating back, so that had to be all re-entered in. Finally, after I re-entered the contact info (with fax this time) and re-entered EPP codes, the checkout errors out completely and was unable to finish. A lot of other little details failed along the way too. I love this app, but next time they should get an iOS developer with proper experience to make Namecheap .

Namecheap is fantastically designed, and does exactly what I want it to do.

Unfortunately it's somewhat unreliable. At best it takes 5-10 seconds to update my domain list, and usually it fails. I still have never seen all my domains on Namecheap. (It seems like the problem is that the this app website is so buggy/slow.) I prefer to use Namecheap (even for purchases) since it seems at least slightly faster. If the loading issues were fixed, I'd use Namecheap constantly.

I know you guys said back on Nov 14, 2015 that you are aware of the login issue and are working on it. Is there a ETA on when we can expect to have that fixed? I use to do a lot of purchasing through Namecheap since I tend to not be on my laptop or desktop a lot. I'd hate to look for another registrar just to have the convenience of purchasing domains while on my mobile devices. Looking forward to hearing back from you. Once the fix is in place I'll gladly go back and make Namecheap a 5 star.

Soon after enabling 2FA, I ended up having to replace my phone. For typical 2FA options, this wasn’t a problem - all codes I had stored in FreeOTP still help up fine. However, due to the over-engineered nature of this app’s 2FA, I found myself unable to log into my this app account, as I had forgotten my password.

I get it - forgetting my password is on me, and I could forgive this klunky setup if the customer support wasn’t so unresponsive. I’ve tried to prove my identity multiple times over, but now I think I’m just being ignored, as I haven’t received a response in quite some time.