SAP CRM Sales app not working? crashes or has problems?

SAP CRM Sales Status

Last Updated on 2014-09-15 by SAP SE

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Common SAP CRM Sales Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SAP CRM Sales app on iOS and Android devices. Solve all SAP CRM Sales app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SAP CRM Sales iPhone Issues and Solutions

SAP CRM Sales iOS app crashes, not working, errors
SAP CRM Sales iOS app network issues
SAP CRM Sales on iOS has black/white screen

SAP CRM Sales Android App Issues and Solutions

SAP CRM Sales has errors/crashing/not working
SAP CRM Sales server network connectivity issues
SAP CRM Sales has black screen

SAP CRM Sales iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SAP CRM Sales app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SAP CRM Sales app crashes or not working on Iphone (iOS):

Close and restart the SAP CRM Sales app on iPhone
Update SAP CRM Sales app to the Latest Version for iOS
Uninstall and reinstall SAP CRM Sales iPhone app
Update your iPhone to the latest iOS version

Fix SAP CRM Sales on iPhone unable to connect to server/internet connection issues::

To resolve SAP CRM Sales network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SAP CRM Sales black/white screen (blank screen) on iPhone:

Follow the SAP CRM Sales iOS app troubleshooting guide Here →

SAP CRM Sales Android App Issues and Solutions

Fix SAP CRM Sales not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SAP CRM Sales app issues:

Force Stop the SAP CRM Sales App
1. On android, goto "Settings" » click SAP CRM Sales app. » click "Force Stop".

Update SAP CRM Sales to the latest version on PlayStore

Clear SAP CRM Sales App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SAP CRM Sales app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SAP CRM Sales.

Fix SAP CRM Sales unable to contact server/ SAP CRM Sales internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SAP CRM Sales » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SAP CRM Sales » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SAP CRM Sales on android.

Solve SAP CRM Sales black/white screens issue on Android:

Follow the SAP CRM Sales android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at SAP SE, developers of SAP CRM Sales.

About this app

SAPCRMSales accesses the SAP Customer Relationship Management (SAP CRM) application and allows sales professionals to securely execute lead-to-quote-to-order processes from their iPhone or iPad. Note: To use the SAP CRM Sales mobile app with your business data, you must be a user of the SAP Customer Relationship Management (SAP CRM) application, with mobile services enabled by your IT department. With the SAP CRM Sales mobile app for iPhone and iPad, you have the tools needed to increase revenue, accelerate buying decisions, and maximize productivity. A test demo is available for you to try.