Contact Sprout Social Support

by ReddaPDX

I have to use this per my contract maintaining 7 social media accounts for an auto company and I’m constantly getting errors and having things not save or my manager not getting requests for approval. It’s like 1/4 of the time these things happen, which is pretty ridiculous, and I never change the method in which I do things, so it’s not user error. They’ve already done an update based on a complaint I had months ago. Since then, I always check for an update but most of the time, there is no update when these things happen. It’s making my job way harder than it should be and I look like a flake or complainer when I’m neither. Fix this thing, please.

by HollaMindMeditation

Nothing really works great on Mobile. If a message gets rejected and you try to reschedule, it’s says it’s schedule but it’s not. Does not work. WARNING: posting Instagram post via mobile app, post them directly into your channels without approval even if you have approval in the workflow. It does not work at all. So far the mobile experience has been nothing short of a disappointment

by Winfield007

Instagram publishing may be limited with video but the reminder notifications for posting them is far too limited. I’d like a suite of reminders. I’d like to set it as a bonafide alarm, send me a text and then give me a call if I’m 15 minutes late. Of course I’d like to be in control of them but this needs to be more robust. It’s really hard to remember to post at random times of the day. And my notifications sometimes don’t make themself apparent and go unnoticed. So I have to set additional alarms in my calendar to make it work.

In my settings I set it to not go away unless I address the notification and that did not work.