Contact WNYC Support

by Djbky

I love WNYC and my wife and I donate regularly, but the app has never been all that great. We mostly use it because streaming sounds better than radio, at least from our home, so we mostly just want it to work. The unnecessarily long load times on the splash time were annoying but tolerable. I’d go pour my coffee, get some milk, and then come back and hit play. But now, after upgrading my iPhone and the app, it just doesn’t work at all. It doesn’t seem like a simple, stable steaming app ought to be all that hard to build and maintain. Just saying.

by Bobbb35

This app does not handle intermittent connectivity well at all.

“Pre-roll” ads, as they are known in the industry are played even if the audio stream is interrupted briefly. So not only is it annoying to hear Noom (or other) ads repeatedly as you walk through some patchy connectivity, you also have missed more of the program that you were listening to - it could have just been a few seconds but you have to wait for the ad to finish before you resume. Yes, I know how Noom is spelled I don’t need to hear it 10 times on my way to work.

The developers should ad logic that avoids the pre-roll if you were just streaming say within the last 30 seconds. This should not be difficult as the ads are client-inserted i.e. by the app.

PS I also now hate your pre-roll sponsors and will avoid them. So you’re doing everyone a disservice

by New Bike Rider

The idea of the app is nice. It allows me to listen to the the station without a radio however please stop the arbitrary station identifier announcement from the app. Case in point: I was listening to a very intense discussion on Fresh Air. Just at the time that the interviewee was about to make an interesting point you hear: “this is wnyc”. What is annoying is that the audio does not pick up from where the interjection occurred. This annoying please fix this!!!