Contact Cleveland News from WKYC Support

Your app is currently crap. I almost exclusively watch kyc at home and this app used to be good. It had easy to navigate categories for local, world, National, weather, radar, etc. Now I get an alert or headline that pushes to the phone and the app doesn’t link to the headline and brings up the useless kyc app home page. The homepage is some kind of infinite scroll so good luck trying to find something. I only have the app because kyc pushes decent headlines. Dial this app interface back a couple years please. I really do not understand why web developers and designers have to “modernize” a site so often. You had something that was effective. Stop trying to one up the person next to you and keep the site practical. Concentrate on app speeds or faster info push. If you have that then paint the background a different color or jump on the “dark mode” band wagon but please give the app more direct navigation.

EDITED: This app has a live stream function which is often nonfunctional. The live stream is unavailable when a newscast is delayed, and is oftentimes inaccessible for regularly scheduled broadcasts. Often news live stream unavailable when the president has one of his covid 19 briefings is on. If a live stream is available, it is almost difficult to access, almost as though TEGNA, WKYC’s parent company, doesn’t want you to watch a live stream of their newscasts. Additionally, live stream pixelates and live audio stutters making newscast unwatchable and unlistenable.

Aside from the app not being very refined and clumsy, the main issue is the crash associated with live video feeds. With the corona virus global paralysis we are now faced with a reliance on the news networks to keep us informed and educated. When the live feeds are available and you activate the sound (extremely important) the app crashes every single time. It happens to my phone along with others, so clearly there is a bug to be fixed. So please fix this very important issue.