Contact Cisco Jabber Support

by Cgtme

A chat app that integrates with multiple workstations, allowing you to get work done anywhere - it sounds great if it worked correctly.

Frequently, I'll get a notification on my phone that there's a new message- I open up the app, it's nowhere to be found. Where did it go? Sometimes it'll re-sync and within a few hours or a day the message will appear correctly, and sometimes not. Sometimes Jabber notifies you there's a new message (or multiple messages) on the notification screen but then when you open the app - the message never appears. This is a failure of the most basic functionality of any messaging app.

Another annoyance is that Jabber will sometimes notify you of app updates in the middle of the night such as "messages may expire soon". I understand my company has set an expiration policy for messages sent through Jabber (something I wish Jabber let you turn off, why would I ever want my messages to expire? but I understand that there are reasons a business may configure Jabber this way) however why does Jabber have to notify me at midnight of this? Then I wake up, think I have an important message from work - but nope, just Jabber deciding midnight is the best time for a random notification. The only way to stop this is to turn off all notification- but I don't want to turn off chat messages, only information messages from Jabber itself.

Please fix, I'd love to enjoy using this app.

by KS Import

It’s a good this they make people use this app in thier day to day at work, because there is no way I would put this junk on my phone if I didn’t have to have it for work. To be fair, when it works, it is awesome. Everyday, multiple times a day, kicks me off saying settings have changed and I have to reset to get it to work again and that is just the beginning of the non stop issues this app as. Some times I have to log in multiple times to actually log in. When I log in I don't names of my contacts I see email addresses and I have to log out and start the whole process all over again to see names and that again might take several log ins to be normal again.

by 8Melissa8

Jabber on my laptop works fine. Jabber for my iPhone is completely unreliable. The only way chat messages will come to my phone is if the phone screen is actively on and Jabber is open. When the phone screen goes black after a few minutes (as it does to conserve battery), then it’s completely hit or miss. I can’t even figure out the rhyme or reason to which messages will and won’t come to my phone. I have it set to never log me off and automatic away is also turned off. I have notifications enabled in every way. Why can’t there be a setting where all messages populate to both my phone and my laptop so I can respond from whichever device I happen to be near? This problem renders this entire app useless for me.