ShopKeep is now part of the Lightspeed family. This product is no longer
available for new customers. Go to lightspeedhq.com to find POS solutions for
retailers and restaurants. ShopKeep Pocket by Lightspeed is still the virtual
assistant in your pocket for business owners who use ShopK...
DO NOT USE SHOPKEEP
We have been using shopkeep for 7 years and last month signed up for their trial for an upgrade, after paying the same amount for 7 years!! After we cancelled the trial, one would think we would just go back to our previous program but no, now we are supposed to pay more each month for the same we had before!! Why??? Because we used the trial and that got us kicked out of previous arrangement? It wasn’t noted anywhere plus we are in the middle of the holiday season and it takes 5-7 business days to reestablish our gift-card system, we can’t accept or sell gift-cards now. This will cost us 1000’s of dollars!! I am just waiting for a class action lawsuit against this company. I have talked to other local shop owners we have referred and they have nothing but issues since shopkeep isn’t compatible with Apples software updates but they keep taking customers money and no notifications but blaming internet & hardware on issues!
Shopkeep is OK
We did a pretty in-depth review process of different processors before choosing shopkeep. After using them for year we decided to switch back to square because we ended up getting charged higher fees than promised for credit cards, the functionality was limited on the integration basically nonexistent. When trying to cancel the support team would not prorate or end my subscription until the following month after we were already using another provider. They ended up getting an additional month on us even though I kept arguing but they would not concede. Overall I would just say go with someone else.
Do NOT Get this App
Have been using this app for a couple years now and it has been issue after issue after issue. Then they want to go up on the monthly charge. Not worth the hassle. I would highly recommend another point of sale. Will be finding another point of sale program myself. Good luck.
Information right in your hand!!
Check on your business when you can’t be there. Great App for the small business person. A system that has all the bells and whistles of an expensive system.
I like the pocket app, but there are a few things I hate about it. If you want to check daily transaction, you have to go in and out one at a time. I wish you can start at the top or bottom and just swipe left or right to scroll thru them faster. Also, when looking at all the items sold for the day, it would be nice if it gave you a count of how many of each instead of just a total.
I check this app more than any other app per day! Not sure if it’s an addiction to see how my biz is doing from anywhere or if it’s just not having to call anyone about an update because it’s in my pocket or hand!
We love having pocket-especially when we are away from work. It gives you everything you need to stay on top of your bottom line.
Needs Better Features
The app is getting better. I would like to see a page so I could see everyone clocked in. Sales broken down by register. Be notified of bad things like returns or random things like $1000+ cash transactions. I use this app all day and it’s a lifeline for me.
No is a very common answer.
Shopkeep needs to catch up feature wise with competitors like Revel. Can you customize your logo on top of your receipts- NO. Can you use a kitchen display system - NO. Can you text receipts to customers - NO. Does Shopkeep offer a customer display solution - NO. No is a common answer with this company and the features listed need to be implemented ASAP.
Fine when it’s working
When you have problems with this system, and you will, good luck getting help with it. They want you to chat with them. Some people things are pretty difficult to text. I was on hold for 53 minutes AGAIN trying to talk to someone and the problem still wasn’t fixed. Be prepared for frustration.
Really find the app convenient.
Has all the functionality you need for register activity.
This has caused a great problem because as you know the checks do not have the correct amount on them anymore. You now have an extra step and some of our employees don’t remember and it’s caused so much more work. Before this we were very happy.
So far so good 👍
Good to be able to see what’s going on when traveling and not able to actually be at the shop, without calling in every few hours to check.
We love the instant comparisons we're able to make from any device in real time!
Gives me all the information I need!
Yes. ShopKeep Pocket is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 5,370 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for ShopKeep Pocket Is 33.8/100.
Yes. ShopKeep Pocket is legit, but not 100% legit to us. This conclusion was arrived at by running over 5,370 ShopKeep Pocket User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for ShopKeep Pocket Is 33.8/100.
ShopKeep Pocket works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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