Contact Spaces Support

by JaeAmor

I have two sites with Wix. With the older one, I am able to reply directly to comments. But with the newer version, I can not. I just want to know who thought it was a great idea to take away the joy of no longer being able to engage with people who are subscribed to your site. Literally, what is the point of having a website where engagement and discussions are encouraged but you can’t even address each person as individuals. I’m incredibly upset and disappointed. With the money I’ve spent to build these sites, it’s heartbreaking to think that you no longer find it important to give people a voice on a website they pay just to be able to have that platform to interact with others. It’s a waste of time, money, and effort if all people can do is look and scroll but can’t even reply back to one another. Never thought I would have regrets with this site but I certainly do now. Not sure who the creative mind was behind it but they certainly didn’t consider the things people loved and made them want to go with Wix to begin with. Why over complicate? Are we not tired of experiencing this feeling. Simplicity is bliss. Now we’re just lost. Whoever the team was before, bring them back. Either make it better or leave it as is.

by Site Editor Cant Edit Site

As a website builder, Wix is really great. It’s easy to learn and it’s very customizable. I’ve been using it since 2017. However, the app does nothing for me, at least at this time on iPad. I downloaded it because my laptop broke a few months ago so all I have right now are my iPad and phone. You can’t edit from a mobile browser and now I can’t edit in the app.

I’m not asking to do any major reorganizing, I just have some text I need to update, prices, and maybe upload some new photos to my gallery. But the only thing the wix app is currently capable of is checking on social and message notifications (which I have social apps and notifs for so don’t need that) and there is a blog manager. So if I was just managing a blog this would probably be fine. But I’m screwed right now because my desktop has been out of commission, and yeah, public computers still not available due to covid so can’t even go to the library to get stuff done.

I truly can’t wait until I’m proven wrong here so I can raise my rating. And if I’m wrong now and just stupid and missing something, please help!

by Rymatta87

Wix authorizes my account to accept credit card payments using the new Wix payment method. After 45 days and selling over $10,000 worth of products, I realized Wix had not paid me a single penny. The un authorized my account. Its been 75 days now, and I still have not got a penny from them. I had to shut down my site. Move it to a new platform and launch my site. I then had to call over 100 customers. Refund them. Wait five days, and they send them a new invoice to pay. It caused me to lose 14 days of work. I was only able to recover $7000 of the $10,000. They have responded to 3 emails out of the 25 I have sent in the last 45 days. Their phone support team says the department which handles this issue does not have phone support and that I just need to wait five days for them to re-verify my account. If you want the slowest responsive website ever with the worst customer support in the world, use Wix. They will not disappoint you when it comes to letting you down!