Contact Toyota Entune Support

I love my 2016 Tacoma, but the Entune App is terrible. Unusable, even. I finally got fed up and uninstalled it. Toyota couldn’t be bothered to make the app remember my login and password, so when the app booted me for no apparent reason (for what felt like the thousandth time), I had to pull over, look up the login and password, and type it in manually before pulling back into traffic and activating Pandora. Hundreds of other apps just let me use my fingerprint to log in, but not this one. I just want the convenience of Car Play, like so many other iPhone/new car combo owners get to enjoy. Things get even worse when trying to use Toyota’s inept version of Siri. She still has not successfully completed a set of voice instructions to provide directions or any other of the services she’s supposed to be able to provide, and I’ve owned the ‘16 Tacoma since ‘16. Appalling. Why do you hate us, Toyota? Why can’t you stick to what you do best- which is make great pickups, and let Apple stick to what they do best- design smooth user interface that pairs expertly with the latest technology? You could be giving us the best of both worlds, but instead you’re giving us great cars that place just between grocery store automatic checkout machine and Coco the gorilla on the smart user interface spectrum. Well-meaning, but far from expert. You can do better.

I have a 2017 Tacoma bought the end of that year and since I have owned it, I have loved everything about it......eeeeeexcept the 3600$ Entune Stereo. This is the most inept, under par, non functional piece of technology I have ever used in a vehicle. I have to continually connect and reconnect the application. I cannot change channels when the car is moving. The stereo reboots constantly, my phone disconnects and reconnects in the middle of phone calls, I now have 2 music apps both of which are garbage and on and on and on. I wouldn’t be upset if my issue was speaker related.. I could swallow that just because no car maker has ever put in a decent stereo system in a car. BUT if your going to tout a product that jacks the cost of the car nearly 4000$ and then have that product no better than a 49$ piece you by at a pawn shop you have got issues. This is my first Toyota. I want to keep it stock. I really don’t want to put another stereo head unit in this car. Just for thinking about this, Toyota has made me feel ripped off. That 4000$ could have gone to lift kit for the vehicle and rims and tires but instead I have something that flat doesn’t work. I am really disappointed. This being my first Toyota experience, this part is REALLY disappointing.

My Toyota RAV4 EV worked beautifully with this app. I could remote climate and remote charge great with this app. Then they shut down the app and moved us to the half baked attempt of Toyota app. Toyota app is 100% worthless and worked a little at the beginning. Then they made changed and it stopped working all together. I called Toyota to have them fix either the entune app or the Toyota app and all I get is email after email every week or 2 saying they’re still working on the problem. Now Toyota app doesn’t even have the features I use everyday like remote charge and remote climate. Now I’m paying for features I can’t even use when they told us they were shutting off safety connect in sept. Honestly it was better for them to keep the entune app working until sept where we had all features working until sept and not move us to Toyota app till after sept! But no they chose to shaft us and take our money too. Then cancel our service in sept instead of doing what gm did with onstar during the 2g shutdown. Gm replaced all the onstar radios in the cars. Toyota needs to change our safety connect radios to 4g models and stop taking features away from us!