Contact Authorize Net Support
Company Name: Authorize.Net LLC
About: Securely accept and manage payments with your iPhone, iPad or iPod touch. The
Authorize.
Authorize Net Customer Service 💢
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E-Mail: [email protected]
Website: 🌍 Visit Authorize.Net Website
Privacy Policy: http://www.authorize.net/company/privacy/
Developer: Authorize.Net
Privacy & Terms:
https://www.authorize.net/sign-up/
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3 Most reported problems 😔💔
So many issues, it’s hurting our business
by Hobo2286
This app along with the card reader they sell for mobile transactions has been quite difficult and kind of more of a pain than it’s worth. When it works it’s fine but 3/4 times there is an error of some sort usually from the card reader.
We’ve spent hours with their support team who basically told us that the card reader needs to be 100% charged at all time for it to work properly… not very mobile for a mobile card reader. They also only warranty the card reader for 30 days, even though it’s $130. We’ve talked to other merchants with Shopify which uses the same card reader that’s $50 and works well.
They also told us that our main problem with connectivity was that other Bluetooth devices may be interfering and that we need to ask people around us to turn their Bluetooth off! Really?! When we are at events of course other people will have card readers and Bluetooth on. There’s seem to work so why not ours.
Used for events and rarely works
by Greybarr
Multiple times where I’ve had to use this app for company events, the reader has not worked. I have to manually input card numbers and it takes time. I’m rarely sure if it accepts it upon authorization. Also, it’s not great for iPhone Xs because the home swipe-up overlays the “0” on the # pad (“oops, sorry, one moment, ma’am”). The app functions are not very intuitive and we actually have to endure a mini training session every time on how to use it. For example, illogically select the “grayed out” area to enter the dollar amount. Not a great app. I wish my company would find an alternative.
INACCURATE INFO
by Vitality Vixen
Each time I launch the app it notes that it is the most current information however it is not communicating any activity in process. Meaning anything that has been initiated that is unsettled, pending, or settled indicated on the website portal is not indicated in the app. I have deleted the app and reinstalled logged in again nothing seems to correct the situation. I would definitely love to have the two in sync with one another as they have been in the past which would immediately allow me to give a five star rating.
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