Contact Shopmium Earn Grocery Cashback Support

by Jrsydevil

This app was going fine, but then a few days ago it abruptly failed. All my rebates are being rejected as “not activated” which isn’t true, as I check the app everyday and activate what interests me. The offers are not being activated on the HOST side until 24 hours AFTER I submit a receipt. The rejections are clearly on a timer from when I submit. Customer service refuses to acknowledge that there’s a problem and just quotes the handbook that I haven’t activated the offer. Their solution? Why, just go buy it again, of course! Uh, no, fix the problem on your end! One of the rebates is stuck as “pending” for the last 6 days, so I can’t even submit a new receipt if I wanted to. Customer service won’t even address it.

by Kdidwijxsonajdueuwb

Help center is just copy and paste responses, I have never received actual help and resolved any of my issues with them. I’ve lost out on so much money trying to replicate deals that other couponers are doing. They are starting to penalize people that are on multiple rebate apps, which is absolutely ridiculous. In my latest transaction, I am out $17 in cash back because they show “records” that I submitted this somewhere else. Honestly, it’s better to just skip on this app, and stick with Ibotta and the others it’s not like we get many offers on here anyway.

by Oakman124

I loved this app the first few times I used it. I submitted my receipt, and everything went smoothly. Recently I have had several offers denied because I didn’t buy the correct item. When I read the fine print, I confirmed that I did buy the correct items, and I contacted customer service and was credited for the offers. Now I have contacted them 3 times about an offer that they denied, and I can’t even get a response. It’s really frustrating. I’m not sure what changed with the app, but it is now very difficult to get them to pay for offers that I did buy.