Contact QQ Support

Because the ONLY way to make an account is by phone number, and I was told that my phone number isn’t secured, I have try multiple ways—included download other QQ apps to make an account—to make an account. However, after doing all this useless actions, I finally find out I cannot make an account is because the QQ app ONLY SUPPORT CHINESE mobile phone USER!!! What’s the point give so many countries mobile phone prefix at beginning? To give example to the Human Confusion Behavior Encyclopedia? I mean literally! If not support foreign users, show it not by saying “phone number isn’t secure”, it’s not like a big deal we can’t use QQ app! But it’s frustrating when I puts effort into finding a solution to the problem, and I was told I’m not right or wrong, it’s just I shouldn’t be here at the first place. Please show this on the QQ app or the Official Website. This functionality problem shouldn’t exist.

Tried to sign up for an account on my laptop, the webpage told me to download this app on my phone. Downloaded and tried again. It said my US number is unsecured and couldn’t register for a new account. But guess what? I have a China phone number, so I tried again! But then it asks for a user verification, which requires a current user of QQ to help verify your identity. This is a barrier to most people, but not me because I could ask my sister - but GUESS WHAT?? My sister’s account could not help me verify because it’s not linked to a bank account. But this is a social media - if she’s not paying for anything like a normal person why would she have her bank account linked??? IM SO DONE that this company keeps asking for more personal information and trying so hard to invade privacy.

I had a QQ number registered 7 years ago for sharing files with local partner. The account was frozen yesterday for “Violating rules by sending improper messages”, a vague description without proper proofs. It was ridiculous that the account sends nothing more than business documents. Recovering the account requires a Chinese phone number, a CHINESE ID and FACE RECOGNITION. It was just insane how the censorship and surveillance operates. Switch to alternatives ASAP, especially if you don‘t have Chinese local to help you out. Contacts made on QQ are so prone to surprising bans, even you did literally nothing . The recovery approach, requiring real-ID and biological data (not Face ID) acquired by Tencent rendered this App a highly censored and untrustworthy trap by authorities.