Contact Enterprise Going Support

by SoAnnoyed20

I would greatly appreciate if you either remove the "swipe right to open menu" feature, or else create a button within the settings to disable it!!

I am constantly opening the stupid menu when trying to scroll through transactions. Given that for this product, viewing transactions is much more important and frequently used than the menu, i (and likely a lot of others who are right handed) am happy to take a fraction of a second longer to open the menu using the button, if it means that I can scroll without closing the dang menu every 3 seconds!!

I realize it seems like a small issue, but I am 100% serious that if if this problem persists, I may actually switch banks because of it. The reason I would take such an extreme measure, is that I am still quite irritated about the avoidable hassles that I endured during the recent merger with eagle bank, which were caused by the same lack of attention to detail in anticipating customer issues that is present in this app. Then as now, i believe your execution to be only adequate, but not amazing. Eagle banks execution was amazing, so if you don't amaze me moving forward(and your off to an irritating start with this app), I have no qualms about allowing another business to earn mine. (And, you did just give me an unwanted lesson in just how much work changing banks can be, so I'm pretty sure round 2 can go quite smoothly...)

by San Diego, CEO

Apparently we have found potential fraud on our account. Second time in 1 year; that time we had to close all three accounts Trust and 2 operating accounts. I personally suspect the breach to be bank security related, given that new measures were being tested at the beginning of 2022.

Charges are somehow being made with account and routing number information. Somehow they have captured this information and were able to make charges on line with just the account and routing number.

Further, we had to move to a “positive pay” (daily approval of charges) solution on our primary Trust Account earlier in the year to provide an additional layer of security to OUR own customers. We will likely have to do that again here.

Lastly after reporting this matter to the branch, I was told by the Enterprise Bank HOA/PM specialist that Enterprise may only refund me losses for the past 90-days, when activity is now suspected through the beginning of the year.

This does not give your customers ANY sense security with our funds, or any sense of loyalty to your Bank.

Should the activity on this account be amicably resolved to our satisfaction, and Enterprise make our company whole on any suspicious fraud activity, I would gladly revise this review.

CEO

by Ninjasaurus Rex

I have an account at another bank, and I’ll try to deposit on Enterprises mobile app, no luck, works like a charm on the other bank’s. Every SINGLE time I try to login on the app I have to do a password reset despite using biometrics and getting a temporary passcode, then it reliably locks my account each and every time. I get wanting things to be secure but locking me out of my own account every time? Ridiculous. I should just delete the stupid app but their mobile website is even worse. Then customer service phone number is a good 20 minutes on hold each time and this is literally EVERY TIME I try to use the app. Save yourself a hassle and avoid this app, this bank, all of it.