Contact Johns Hopkins Antibiotic Guide Support

I am giving you a 1 star because I can’t go lower. I have been trying to reach someone about my account. It is very difficult to reach you!! It appears no one is trying to reach out to me!!!! I do not understand the billing process. My service was discontinued for what appeared to be non payment but I don’t understand why since it was paid. Then I renewed the subscription and they are now advising again, account needs to be paid. The only reason why I renewed while I was unhappy and questioned the billing process was due to the app was extremely helpful with my daily practice. I am seeking to find other apps and afterward, I will look into your business practice to see if something nefarious is going or if it’s something wrong on my side.

I have had many of their products in last few years at about 60 an app. iOS 11 comes along and they are the ONLY app publisher that didn’t update their product to work in iOS 11. Their solution - rebuy every app to the updated iOS app. I bought the standalone non subscription app to prevent downstream costs with a huge upfront cost. Egg on my face huh. Unbound had 2 years to update all their apps but chose to gouge their customer base! ——- I did contact customer service and heir response, buy the new app at full cost, not a solution that works for me

After having owned their products for years they got greedy! After making me pay a large up front fee to own the content they stopped updating their product and deleted it from the App Store! Only problem, now all iOS 11 users can use the products they previously bought and what’s worse, now I have to rebuy access to a new app! Really? What a disappointment!!!