Contact RushCard Support

by NathanIsaiah

The whole TWO account types they offer are a rip-off. You can choose between a per-purchase fee, or a monthly fee, which is almost $7, or $5.95 with direct deposit. You will not have a REAL account and routing number, so it is not compatible with anything that asks for bank info. It is considered a prepaid card, which means anything that needs to pre-authorize will also reject your account. You will receive a super basic stone-age card (no chip, design is gaudy and ugly), and I suggest taking care of it. Not only is it quite flimsy and clearly printed off a cheap embossing machine, but if you LOSE that card, youre screwed. You will have to order a new one, which you will get free of charge. But as soon as you activate it and load money, you get charged another $5 activation fee. You will be completely, tried and true, 100% unable to have access to your funds until your new card arrives in 7 business days, unless you authorize a $30 fee to the funds you cant use, for expedited 3-day shipping. Last but not least, the fee-free ATMs are few and far between, and the mobile check-cashing service is always broken. If youve got least be it half a brain, find a better banking service.

by 3Tee2$

If I can give zero stars, I would!! I have been with rush card since 2010. I’ve never had to rely on a website or the site itself to handle an issue that is clearly not an issue that can be resolved via website. This is not a way to conduct business with any banking institution. This is absurd. I will be taking my business else where. I am over the new direction Rush card has decided to go. Imagine being on hold to speak with a customer service representative for an hour, only to be hung up on by the representative because they didn’t want to answer ur questions or address ur concerns. The rep was so robotic with his responses and sound rehearsed that he didn’t care about helping me. I have been a very loyal consumer to the rush card empire and this is the thanks I get? Never in my years of living have I encountered such blatant lack of the word “customer service” I can see why no one uses Rush card anymore. This is an outrage!

by Starr2hott

I wish I didn’t have to give this one star... I had the worst experience ever with RushCard I been with this company for years and I literally had to close my account just to retrieve my remaining balance in my account because they refuse to send me a new debit card. Customer service is very rude and not polite at all... they treat you like your money is coming out of their paycheck so they decide when you will receive your funds or new debit card... I decided to take my money over to chime hopefully I’ll have a better experience. I would not recommend rushcard to anyone. I will never open another account with them the card and system is trash now. I’ll be glad when they fade the whole company out no wonder they always getting sued. Save your time and a headache and bank somewhere else. You have been warned!