Contact Password Safe Support

UPDATE: new update to this app deleted almost 800 of my precious photos that I was saving until I recovered from surgery to get prints made. Looking for a better way to do the same things this app offers but not with this company. I’d never recommend again. Someone shared with me the importance of having a place to keep all information handy yet secure. This app is perfect. Cost was irrelevant. I don't use it to get direct website access as it's just easier to do it myself than to take time to open app and locate information. Best feature is the photo album(s). Your photos can be deleted from camera roll but are still available within the app. Keep special ones within app for fast access.

I’ve been using iPass for several years. I stored every password I needed on here. Had I rated the app last week I would have given it 5 stars. It’s been a great app up until today. However, today when I tried to open the app, the Face ID didn’t work nor did my passcode. I realized it had reset the passcode to the default of 0000. Everything is gone. Websites, bank info, notes, ID into, every piece of information I put in this app is gone. I’m in shock. Not really sure what to do. I checked the app developer page for help but don’t see anything to help recover my information. Guess I’ll be resetting passwords forever but I sure won’t be saving them on this app again.

I have used this app for years to store all my passwords with no problems. About 2 weeks ago I opened the app to get a password and everything was gone. Contacted support by email and never heard a thing from them. Spent an entire day trying to remember and or reset all the accounts I could remember. I just tried to get another password for an account and guess what, everything is gone again. UPDATE- Now about every Two to three days everything disappears. Still no word from support (emailed almost a month ago). Time to look for a new app for passwords.