Contact NCAA March Madness Live Support

by Pismokitty

The NCAA app has been completely worthless for me this year after using it previously for several years with no real issues. It's equally bad on my iPad Pro and iPhone 6S.

The app constantly crashes, constantly asks me to log in with to cable provider, even after I just did and got a success message, constantly freezes and constantly gives me loading issues which only seem to be resolved by uninstalling the app and re-downloading it from the App Store. Even then, that only resolves it maybe half the time. I’ve even it had it freeze up on the AppleTV and require a reinstall.

I’m done with it at this point. I really hope the dev team gets their act together for next year. Maybe they can take some notes in the off season from the team that works on the NBC Sports app. Their app worked flawlessly on all my devices during the Winter Olympics coverage last month. Kudos to them.

by DaveTomyn

*Zero stars if I could*

Guys, you really need to fix your app. Your daily updates don’t always work, and in this case froze the app. Once I got it working again by deleting and reinstalling, the app says “there’s a connection problem” (there isn’t) or “there’s a problem with your pass (there isn’t..it even let me sign in and said I had done so successfully.) The games are down on the web too, so at least you’re consistent. When you’re consistently terrible though, maybe you shouldn’t be broadcasting a tournament that is beyond the scope of you can pull off. Or at least hire a good tech and software firm to put together your app-you can afford it.

Since we’re stuck with you for now, could you PLEASE FIX THE APP so we can watch the madness instead of dealing with yours?

by Wsgirard

I’d like to start this by saying this app is super convenient and useful during the ncaa basketball tournament. I would rate it 5 stars expect for one huge flaw. When a game finishes, the app is designed so that it gives you menu of other games to chose from to watch next. This seems convenient except it does this WHILE THE GAME YOU ARE WATCHING IS NOT FINISHED. So let’s say you’re watching the end of a very close game, there’s 20 seconds on the game clock, and the ball was just passed in. The clock starts ticking and … opp, the app kicks you out of the game and here are some other games you can watch. This is super annoying and takes away from all of the good things this app has to offer because this “feature” happens at the most important point of a game ,and you can’t turn it off or do anytime about it other than try to get back to the game you were watching as quickly as possible. Hopefully this can be changed, but until that happens, 2 star rating from me.