Contact Magic Piano: game by Smule

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About: Smule develops music-making apps that connect people.

Headquarters: San Francisco, California, United States.



Magic Piano Customer Service πŸ‘ΏπŸ€¬πŸ˜‘πŸ˜ πŸ’’πŸ˜€

Magic Piano: game by Smule Contact Information

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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



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E-Mail: [email protected]

Website: 🌍 Visit Magic Piano Website

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Developer: Smule


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Read 4 Customer Service Reviews πŸ˜­πŸ˜”πŸ’”

3.5 out of 5
Terry
2021-04-14

I have been using your app for years and absolutely love it. I play every day. But there are a couple problems I am encountering. I am unable to play many, many songs, and the explanation is check my wifi. I am having trouble believing that. Why are some songs available and some are not. Tonight I wanted to play Rascal Flats. The first 4 songs I Tried would not allow me to play. The second issue is your app states that new songs are added all the time, and I am getting almost none.

Not like I remember

2022-04-28

by PennePastaCat

I had this app a couple years ago and absolutely loved it. It was challenging to play, since I only had a tiny device to play it on, but it was great. I actually felt like I was making progress with each song and difficulty I completed. I fell out of touch with the app in college and recently decided to redownload it because of how fun I remembered it being. I am disappointed with what Ive found. It feels like the only way to actually progress and earn coins for new songs is to spend money. It’s either that, or play the same few songs over and over again, making little progress each time. I could play a song on the hardest level without missing a single note, and still barely progress to higher levels. Not to mention the plethora of ads. I fully understand that when you play a game for free to expect a few ads here and there, but no other free app I’ve ever used has shoved so many ads in my face. I was able to tolerate it for a while, because the game itself is loads of fun, but my patience has worn out and I’ve deleted the app from my devices. It’s a shame because I absolutely adore the gameplay and ability to compose my own songs. I got this app to help relax when I have an idle moment between school and work, but it’s proven to be more stressful dealing with the above issues than it’s worth. It’s absolute waste of time, money, and effort.

No longer worth my time; TRASH

2022-05-05

by Niniroman

I never spend the time to review, however my disappointment in the evolution of this game pushed me to do so. I first played magic piano around 6-7 years ago and I absolutely loved it. There were plenty of accessible songs and I would earn a nice classical piece every time I leveled up. There were plenty of songs to choose from and I did not mind spending hard earned coins to gain popular songs like Mario’s theme song and Beethoven Sonatas. The amount of ads was reasonable and felt like an acceptable exchange for the playtime they provided.

Now it is trash. As others have commented, there are ads before and after playing one song (most of the time). You get free songs for leveling up much less frequently and when you do they are not very desirable (I.e very short happy birthday). Even with all that ad watching, there are only 8 free songs, and most songs are for VIP members only. I loved this game for the classical music and there is barely access to any classical pieces for free anymore.

I am extremely disappointed with the direction of this company. I do not recommend their products. And hope others will take notice and do the same. I hope they change for the better after seeing the many complaints here.

I used to love it...

2022-05-12

by @miggysbiggestfan

So I've had this app probably since I was 15 when I first got my iPhone 6, and it was addicting up until now. Okay so last night every single song I have showed 3 stars next to each level of difficulty that I have played at, and just a few minutes ago when I went to open the app, ALL of my songs showed no stars highlighted, no scores, no nothing. Like I just bought them or composed them and haven't even started playing them yet. I am really angry. 😑😑 Also there are just too many ads. πŸ‘ŽπŸ» Every ten seconds after I finish a song, a stupid ad pops up about some coloring book or food game and it's really annoying. 😀

Also I really hate how the majority of everyone's favorite songs nowadays can't be played unless you have a VIP membership accessibility. It's ridiculous. I feel that VIP membership to play a song on Magic Piano should be banned, because you know, there are not very many VIP members in the world.

I'm seriously thinking about deleting this app from my phone for permanent. I've not only had to deal with the troubles I stated above, but I've also had to deal with the app freezing up, songs I compose that won't let me publish no matter what I do, and Daily Challenge songs taking decades to load and then refreshing the app only for it to crash every time I reopen it. It's getting really frustrating and I can't take it any longer. 🚫


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