PhotoSync app not working? crashes or has problems?

PhotoSync Status

Last Updated on 2025-04-02 by touchbyte GmbH

I have a problem with PhotoSync

Are you having issues? Select the issue you are having below and provide feedback to PhotoSync.

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10 User reports:
App has problems

User reports 10

⚠️ Most reported problems ⚠️

Not working

50.0%

16.7%

Photo/Video

16.7%

Something else

16.7%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of PhotoSync Problems 🔥

- Poorly written app and probably spyware.

- Upgrade menu requires access to all personal photos.

- Stealth failure on big files.

📋 2 Reported Issues:

Harold I Dubin 2022-11-06

does not find my computer consistently. Have to keep rebooting.

Deena Montillo 2022-09-07

When I select all, new or videos, only the audio portion of the video copies, not the whole video. Any idea what I have to do to fix this problem? I almost deleted all of the videos thinking they were now on my laptop, but just the audio was there. I would've lost the videos.

Showing 1-2 of 2 reported issues:

Have a Problem with PhotoSync – transfer photos? Report Issue

Common PhotoSync Problems & Solutions. Troubleshooting Guide

Table of Contents:

PhotoSync iPhone Issues and Solutions

PhotoSync iOS app crashes, not working, errors
PhotoSync iOS app network issues
PhotoSync on iOS has black/white screen

PhotoSync Android App Issues and Solutions

PhotoSync has errors/crashing/not working
PhotoSync server network connectivity issues
PhotoSync has black screen

⚠️ Troubleshoot | Fix Now in One Click

PhotoSync iPhone Issues and Solutions

How to fix PhotoSync app crashes or not working on Iphone (iOS):

Close and restart the PhotoSync app on iPhone
Update PhotoSync app to the Latest Version for iOS
Uninstall and reinstall PhotoSync iPhone app
Update your iPhone to the latest iOS version

Fix PhotoSync on iPhone unable to connect to server/internet connection issues::

To resolve PhotoSync network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

PhotoSync Android App Issues and Solutions

Fix PhotoSync not working on Android, crashes, errors or is unresponsive:

Force Stop the PhotoSync App
1. On android, goto Settings » PhotoSync » click [Force Stop]

Update PhotoSync to the latest version on PlayStore

Clear PhotoSync App Cache and Data:
1. On android, goto Settings » Apps » PhotoSync » Storage » click [Clear Data] option. This clears both data and cache.
2. restart PhotoSync.

Fix PhotoSync unable to contact server/ PhotoSync internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click PhotoSync » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto PhotoSync » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch PhotoSync

Contact Support

Verified email ✔✔

E-Mail: info@photosync-app.com

Website: 🌍 Visit PhotoSync Website

Privacy Policy: https://www.photosync-app.com/legal-notice/privacy-policy-for-photosync-for-android.html

Developer: touchbyte

‼️ Outages Happening Right Now

May 28, 2025, 04:43 PM
a user from Badalona, Spain reported problems with PhotoSync : Photo/Video
May 25, 2025, 11:27 AM
a user from Weichs, Germany reported problems with PhotoSync : Not working
May 12, 2025, 09:32 AM
a user from Schweinfurt, Germany reported problems with PhotoSync : Not working
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