i-Security Status

Last Updated on 2022-11-02 by Biotech Lab Inc.

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5 User reports:
App has problems

User reports 5

⚠️ Most reported problems ⚠️

Not working

60.0%

Connection

20.0%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of i-Security Problems 😠👌🔥

- App crashes when trying to connect to cameras after recent update

- Update made things worse

- Need immediate resolution to the issue

Have a Problem with i-Security? Report Issue

Common i-Security Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot i-Security app on iOS and Android devices. Solve all i-Security app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

i-Security iPhone Issues and Solutions

i-Security iOS app crashes, not working, errors
i-Security iOS app network issues
i-Security on iOS has black/white screen

i-Security Android App Issues and Solutions

i-Security has errors/crashing/not working
i-Security server network connectivity issues
i-Security has black screen

i-Security iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever i-Security app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix i-Security app crashes or not working on Iphone (iOS):

Close and restart the i-Security app on iPhone
Update i-Security app to the Latest Version for iOS
Uninstall and reinstall i-Security iPhone app
Update your iPhone to the latest iOS version

Fix i-Security on iPhone unable to connect to server/internet connection issues::

To resolve i-Security network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix i-Security black/white screen (blank screen) on iPhone:

Follow the i-Security iOS app troubleshooting guide Here →

i-Security Android App Issues and Solutions

Fix i-Security not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent i-Security app issues:

Force Stop the i-Security App
1. On android, goto "Settings" » click i-Security app. » click "Force Stop".

Update i-Security to the latest version on PlayStore

Clear i-Security App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "i-Security app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch i-Security.

Fix i-Security unable to contact server/ i-Security internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click i-Security » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got i-Security » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch i-Security on android.

Solve i-Security black/white screens issue on Android:

Follow the i-Security android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Biotech Lab Inc., developers of i-Security.

About this app

i-Security is a free app specially built for iOS devices that allows you to remotely monitor live video from security cameras through i-Security Surveillance systems. Users can view multiple cameras simultaneously by 3G or WiFi. It also supports snapshots and physical / digital PTZ control. 2. 4. 11.