Contact CCC ONE Repair Facility Support

by DSMchick717

I’m going to try to focus on the app. CCC has been around plenty long enough to be able to integrate estimating into the app. They’ve been comfy with minimal competition so long that it’s like they refuse to make any attempt at a clean user-friendly, modern interface. Desktop has looked early 2000s for a long time. The features regarding customer contact are so clunky and annoying that most shops don’t use them. It could be SO GREAT. Yet they choose mediocrity because there’s no real competition.
Also, at the end of the day, their ultimate goal is to take our jobs with AI, after using estimators everywhere for their data input. Upsetting all around.

by Sharky354

App in this new version has the bare minimum for use on mobile compared to the previous version. Looking for opportunities and ROs are immensely time consuming compared to the previous version when you could simply scroll through and select which customer you wanted to look at. Production features have been removed so managing the vehicles in app has now impossible and inadequate for my needs. Customer files have to be looked up by name if any speed or time is to be saved. It may look sleeker but using the app and any of it’s remaining features take way too long to use.

by Adoptdontshop4lyfe

+’all workfiles’ is the only option I use. No point in the rest for me personally. But once I go to it my files are all jumbled & I have no way to sort by alphabetical or date. I can start a file yesterday and it takes time reading carefully each name down the list 5 times before I find it. And no the search is not helpful when I can’t remember a name. Who was that guy yesterday? Oh he’s # 26, it only took 2 minutes to find the file, OR where is Mr. “Brown”? Oh he is last on the list. Please make sort by alphabetical OR date(preference is a-z)and for some but not me as I do not use it but file/claim number 1-9.

+Need to add an address at the same time as name & ph#.

+Need to be able to make notes. The notes function has where ’task’ or some choice that makes no sense at all. I just need to type a basic note so I don’t have to carry paper also. “repair fender, Rplc hood, bumper (w/fog), LT help” etc... the incoming/ outgoing, whatever it is weird choices are pointless(same on desktop version). (((Only pathways had simple note function that would add to bottom of estimate, ccc is missing it))), now there are all sorts of Complicated note choices and makes no sense at all. Maybe a simple note function on the app so I don't have to switch out to my iphone notes app to write or carry a clipboard for things I will forget like what the car needs by the time I write the estimate.