Contact SkyView Support

by Testtrack King

I initially tried the SkyView Lite with my son after buying him a telescope a few weeks back. My initial thoughts of the app were great (still is) as you can point up, down, side-to-side and behind you and find what’s out there. This gets me dizzy and somewhat lost when trying relocate the object through the telescope.
A few nights back, we went to a viewing event and found another similar app (stellarium) which did not have (could be user settings) all of the constellation artwork pop ups and things getting in the way to try and find certain nebula and various other objects. His app simplified with a real-time view (potentially used a light pollution map) of what’s visible by the eye, to help find objects. He also did not have to point the app up, he held it at ground level and was able to match the stars visible currently to the eye, vs holding up the phone and getting lost within all the stars in the sky with your app.
Long story short I found some settings in this app to remove the pop up constellation artwork and reduce some of the stars, planets and satellites, however I’m not able to eliminate the point up to see option. Is there a setting for that in this app? I would like to hold the phone flat like I’m texting and see a real time view of what’s viewable with my eye, vs getting dizzy with the moving and spinning of the app.

by Rushing Spirit

It seems that it is mandatory to see the app with augmented reality on. I try to shut it off go back to the app and it automatically turns itself back on. That’s annoying, I love the app and want to give it a five star rating but the settings won’t let me because it’s not just the augmented reality. there’s a couple of other settings that no matter how many times you shut them off they go back to being on. I paid for the app I downloaded the app you give us the options to have it on or off and yet we don’t get to utilize those options it seems forced upon us. And also can you bring the gyroscope back to align the app the way you have it now doesn’t always work easily. If it’s not broken then don’t fix it. I really do love the app I think it’s amazing but if you could do those two things; I would appreciate it. Then somebody else mentioned about searching the surroundings without moving the phone that’s a fabulous idea

by HardToDoWithNNamesTaken

Overall I like this app. It is easy to use. You look at the sky you put the circle on the star you want and it tells you what it is. The only thing bad at this point is two days ago the calibration doesn’t work. So when I came to Circle at the sky, the planet from my perspective is about a foot off to the left. I use the manual calibration tool, but when you use it you can’t see the name of the planet and you can’t make it stay on the planet. I do not see any way to get a hold a Overall I like this app. It is easy to use. You look at the sky you put the circle on the star you want and it tells you what it is. The only thing bad at this point is two days ago the calibration doesn’t work. So when I am in the circle at the sky, the planet from my perspective is about a foot off to the left. I use the manual calibration tool, but when you use it you can’t see the name of the planet and you can’t make it stay on the planet. I do not see any way to get a hold of support.
Im searching for a clue on the Internet to fix it I find other people have had this problem also. If you can fix the calibration I would certainly give it a five star.