The Raleigh News & Observer Software

The previous app simply gave an electronic replica of the newspaper. It was essentially the same as reading the actual paper version. This new app has not been designed with such subscriber readability in mind. Instead of improving the app, the new version is confusing and cumbersome to use. It appears that computer geeks have designed it and N&O newspaper people haven’t applied common sense as to the electronic version being usable by the subscribing public.

We subscribe because we like to read the paper - on paper. We do not subscribe so the carrier may deliver when he/she wishes, forcing us to read the paper online. If we were regularly to read it online, we would not need the print edition. And in fact we are not really sure we need the print edition anymore anyway, since more and more print edition copy has already appeared online by the time we see it in print. Also what happened to your commitment to the communities you serve? Who in Raleigh cares to read extensively about Charlotte or even Durham? We subscribe to the Raleigh paper. Give us coverage of Raleigh - thorough coverage, including arts and culture in our city - and not just bus-&-truck shows and presentations by your remaining big advertisers. Service should be the name of your game.

Lacks some features that I would typically expect. For example it makes me enter my iTunes password every single time I open it — why won’t it keep me logged in, or use FaceID? The annoyance of typing in my password every time I open the app has caused me to use the app far less than I had expected to use it. It also doesn’t allow much control for notifications; you can either have it push (via pop-up and email) every single “breaking news” item or it will send nothing. There seems to be about a dozen “breaking news” items each day, which is way more emails than I want to receive. I’d like to customize my notifications to only send me pop up banners (no email) and only for topics or sections of the paper I’m interested in.