Contact Westfield US Support

by Dnnymnnd

The app will not let you stay logged in, nor does it have an option to login with faceID or autocomplete a saved password. What this means is that every time you want to use smart parking, you need to make sure you pull over and log in before you enter the gate. Even so, the smart parking works only about half the time. When entering your password, it also does not automatically hide your password as you’re typing it. On your way out, you need to make sure you’re logged into your app again manually before you leave or the gate will not let you exit. Again, the smart parking only works about half the time, so there’s a 50/50 chance you’ll end up holding up the line to get out.

There is no way to report any app issues to the developer. The app support button will lead you to the main Westfield corporate site, which has no contact information.

by Copperreddy

I’ve been using this app for over a year with no issues. However, in recent weeks (perhaps after the latest update?) the app is always throwing errors. I used to be able to stay logged in and Costco transactions would be added automatically, almost immediately. Now every time I open the app I need to login, and i have to submit my receipt for every purchase, including Costco, which I never had to do before.

Very frustrated and disappointed with this experience. If they’ve changed the policy on earning rewards points, they should announce it. If it’s a bug, I hope they fix it soon.

by Rawterritory

The store “sales” were always inaccurate and store hours never updated for holidays or Covid. Additionally, after creating an account for 1 year and following the instructions with purchases for points for their reward system, I was disappointed to have wasted time and effort supporting their businesses. 1/10 transactions would show up on the app causing manual submission of receipts showing proof of thousands spent in restaurant, retail and beverage consumption only to be denied for points. Any attempt at contacting customer service resulted in wasted time and zero satisfaction.