Contact OREGONLIVE COM Support

by Jenny Alpha

As a paid subscriber to oregonlive, I downloaded this app hoping it would help me get around the issues I have on the oregonlive website of being asked to sign in for EVERY subscriber exclusive story (even when I’m already signed into the website). No such luck. Subscriber exclusives in the app (while signed in) more often than not, still prompt me to sign in, in an endless loop, until I just give up, decide not to read the story, and move on. I appreciate journalism and want to pay to help keep something I value afloat, but more than that, I just want it to work and not be a huge hassle. What’s the point of paying for content if I still can’t access said paid content? Also, the social SSO sprites on the sign-in pop-ups (on both the website and app) are misaligned so it’s difficult to know which icon to click on to sign in with those social SSO accounts. I’ve also tried creating a dedicated login and password for the site instead of social SSO and still get the endless sign in prompts. I’ve emailed your support about this issue on the website in the past as well. It’s incredibly frustrating that this is still happening months later on both platforms.

by Linda Sue 2020

Your Covid -19 stories lack facts. The headlines are used to spread panic. The total diagnosed or died from this virus will always go up. It is impossible for it to go down. So let’s concentrate on daily numbers and the curve. Also how many people are diagnosed or die from the flu in recent past years. I think actual factual numbers. Stories that tell us things like has a perfectly healthy person with no known health history died from this virus? Well all heard about the governor of Connecticut talking about the baby dying from corona when in fact the medical examiner said there is many tests that need to be ran and may take weeks to determine the true cause of death. How can you all make the determination before seeing autopsy reports? Thank you for your time.

by Phonebird99

I love the Oregonian overall and encourage people to support it. I’m a paid subscriber.

What I don’t love is that to see content I’ve paid for, the app requires me to log in constantly. Each time I select “remember me” but this feels like a cruel joke to offer and not come through on. I rarely go through a day where the app doesn’t force me to prove yet again that I have paid to see subscriber content. Sometimes it occurs more than once in a day.

I have reached out to tech support twice but nothing changed. Tech support communication was also poor.