TeamSnap Reviews

by Jsw51

First off, the concept of TeamSnap is great. Our team really uses all aspects of it. That being said, the programmers really need to fix the many bugs in the program. Such as: if you update/change a photo using the browser version, the iOS app doesn’t not update or sync. The only way to get this to happen is to delete the iOS app and re-download it. Then the new info is there. This needs to be done every time there is an info change via the browser version. Also, when uploading a photo with the required specs, TeamSnap still chops off the players heads. The only work around I found was putting a large border around the photo, so the crop wouldn’t cut off most of the picture. I would love to give TeamSnap 5 stars, but it is beyond frustrating to get things to sync up between devices. If I’m missing something here, I’d love to know a short cut rather than deleting TeamSnap and re-downloading it. Please fix “what could be a great" app!

by Just_me33

I don’t know why but recently after the update I show that I have five unread messages when I check my messages I don’t have any unread messages. When I get new messages it just adds on from the five that won’t go away other than that before it was a pretty good app but this is quite annoying to me now at the point debating on just deleting it and figuring out from his teammates what’s going on because I don’t like unread notification showing on my phone.

Update
First issue fixed itself after I sent in my review. However I’m still over TeamSnap they canceled practice four hours prior to practice I have no notification in my phone from TeamSnap . I check to make sure all my notifications are on and they are. I have to open TeamSnap to see that they canceled practice so I drove all the way out of the way to just drive back home for nothing. My plan is to find another app for them to use to tell them they need to start using that one because I’m over it

by Brewski07

This would be an amazing app and an easy 5 star review IF the developers would make some easy fixes to the messaging. First, there is no reason to have so many different options for communication. Just have one team chat function. The chat function is what allows managers and coaches to put something out and players and parents to respond. The others are not even needed. The alert function works for putting out last minute information but no one can respond to it. They have to then move the conversation into the team chat if they need to respond. Also, the notification function of the team chat is horrible. Our team is getting notifications approximately 30% of the time when someone sends a chat message. Also, add TeamSnap icon badge that lets you know when a chat message has been sent. That’s the easiest way to know you have a message. Make the team chat a one stop for all collaborative communications and TeamSnap would be perfect. If the “alert” is such an important function, add the ability to mark a chat as urgent and you have the same functionality but it is all in one place. These are easy changes and unless the communication features are improved, I will be encouraging my fellow coaches to seek a better app for managing their teams.

by Ckennel

Kind of new to this app and unlike the concept but there are some oddities. We got an email from a team manager but there is no button to reply to the email and no way to add attachments? At least not on an iPhone 12 Max Pro. That seems odd for 2021. Maybe in 1994 that would be okay but today? Also, I feel like I get so many notifications from TeamSnap and it’s not clear why. Email, text, one for my Non-player account (I.e. parent) and one for my 5 year old. Also, when a manager invites people the onboarding workflow is kind of lame. It asks you for a password you haven’t yet setup and you have to do a password reset instead of prompting you to register properly and set one up. Overall, it feels like non-software developers made TeamSnap or just devs that are not actually users of their own app. I could go on and on about UI/UX but it’s only been a week on TeamSnap . Again, the concept is admirable and the need is there. Just not very good execution. The ads are also annoying. If you pay $9.99 which is what Disney + costs I shouldn’t be seeing ads. That is weak sauce.

by Mom- Main Account

TeamSnap came highly recommended and I’ve used it for about six months now but I’m not in love with it. I’ve had to resort to other apps to send messages to my team because through the Phone app I cannot send attachments. It is so frustrating, & time consuming, that I have to wait until I get home & log into my computer to send a file or pictures to my team. Most of the time I need to send a file or a picture while I’m out and I can’t do it from TeamSnap on my phone. I have even tried going in through Safari or Google on my phone and logging into my Team Snap & I still cannot attach a file or pic.

Also when I do send an attachment in a message from my computer my parents using the phone app cannot see that attachment when they look at their messages & have to go to their email or log into it from their computer.

Another huge plus I have found with the other app is that I can schedule emails or alerts to go out at a certain date & time and that I have found is such a huge help for a busy team parent/coach.

If you could make these improvements he would make this so much more user-friendly. Especially for on the go busy people. There are some great aspects to TeamSnap but these few things are pretty important and without them I won’t be using this again next season. Thx!!

by Mom2eo

With multiple teams for multiple kids, this has always been a great tool. However now it defaults to the last team I was viewing and then when you go to the home viewer it has create a new team as the top pick. How often is someone creating a new team versus looking at their team. The old look was much more user friendly-open TeamSnap and pick the team I need to view. Also, not sure how you can fix the multiple accounts per team. I have an account, but when my child is created by the coach they get an account, so when There are alerts there are multiple views I have to do. I like the fact that at least now I can go In and clear the extra alerts via a drop down at the top, but just wish I didn’t have two accounts per team.

by Brittss1

Our club has used TeamSnap for years. It does the job but could be better. The constant notifications when a coach doesn’t shut-off notify team are very annoying. It would be great if everyone had the option of choosing what notifications they get and how they get them. I don’t need 50 emails and a ding from TeamSnap when schedules are being updated. Also, the postgame report notification shouldn’t be a notification when results aren’t even submitted. It’s just another unnecessary alert! There are several small things that could be done to make TeamSnap more user friendly and appealing to people. Things like invoicing, tracking, and health check should have the option to be shut off if they aren’t used, it would help with “cleaning up” the look of the screen.

by Rajkd1981

Recently for each game, refresh issues are serious. The RSVP are not refreshed. It’s happening from last 30 days or so. In the previous versions, pull down used to show dotted circle as progress for downloading new data. With current version, even after repeated pull down it doesn’t refresh. You log out and log in and data is still stale for list of players. It’s very painful as you have to use web browser to review games RSVPs to make decisions about declarations of the games with the list of current players. It’s irritating. Please fix this issue. I like this app as it makes organizers life easier and we pay for ultimate subscription. If I have to really ask for new feature set, it will be various styles of polls for collecting feedback, ratings and input. Single choice and multiple choices polls. It will be very helpful as organizers can gather data for many topics related to events and sports. Thank you keep the good work and stabilize this product.

by Thohffgh

This could be the new standard for coaches and teams but many quirks and unintuitive features hold it back. 1. I’ve entered the location of the games, yet on the map it still says address not located but the pin and the math is exactly the address I just put in. Totally confusing parents. 2. Inside of TeamSnap , in the email section, I cannot reply to an email. Is this intentional? Should I be replying through my Gmail or Hotmail account? I’m not sure?!?!? 3. The attendance feature is apparently not activated. Apparently the team “creator “has to set this up. Not sure if it is a paid service??? 4. I don’t understand what ends up on the Home screen. The schedule seems to be solid but sometimes there is missing information on the Home screen for next games, practices, etc. This is totally confusing parents. I’ve had to tell them to skip the Home screen altogether and just click on the schedule.
When parents can’t depend on something, it is scary how quickly they will abandon it. I would fix these, and the other issues mentioned in these numerous reviews quickly before I create my own app and take over your business!!! You’ve got more work to do than just changing out the Air filter!

by TrowbridgeMiller

Our subdivision is 52+ years old. Piping for sewer drainage and storm sewers drainage has never been replaced, corrected to date. Attention between City of Clarkson Valley, Westhampton Subdivision , MSD Sewer, and Missouri Water is needed by the residents -
(whom pay subdivision fees, taxes, utility bills, and insurance )
please note :Water Company says funding is on HOLD for restructuring and replacement common ground storm sewer?
Are the 95+ homes in our subdivision ( and the trustees representing us ) aware of this issue ? Finding (with stipulations) homeowners paying $28 yearly Assessment Tax to City of Clarkson Valley is only for lateral sewer problems OFF our property?
Missouri Water & MSD continue (with no resolve or involvement) to deny responsibility to update storm sewers traffic from Kettington, through our common ground, to the Trowbridge main. The unresolved, most assuredly will bring down property values over time if not repaired. Besides the numerous water shut-downs and nail biting flash flood storms to endure.

by Zdlyn

I’ve used TeamSnap for 3 seasons girls softball teams and it’s great - keeps team organized and parents informed. The thing that keeps it from getting 5 stars are the (too many) Messages options:

Email doesn’t support reply all. You send an email out and it’s one and done. If you want to update that email, you have to compose a new email.

Posts (Message Board) do not have attachment option. It would be helpful to pin a post at top with an important attachment so parents can refer back easily (instead of wading through emails).

Alerts are confusing. I received a few alerts from a parent thinking it was sent to the whole team when it was just to me.

Team Chat. I have no idea if everyone has seen a chat I’ve put out or if they even know how to access on their mobile phone app. People don’t tend to reply to chats, I think because it looks generic and you have no idea who’s reading - is it grandma, parent or friend who signed up kid?

It would be great if your product team created a messaging option akin to a group text like whatsapp, where the user opts in a cell phone number and name to be used in a group where we can exchange messages, photos or attachments. This would replace team chat.

by Cpjdny

TeamSnap is great and love the simplicity, but if you’re going to restrict customization that most of the free apps offer for free, it shouldn’t be so limited. I paid the $99 (PER TEAM) to upgrade for the sole purpose of customizing to make it easier to flip between the multiple teams I manage and more visibly see which one I’m working on, but there isn’t a lot of customization and most of it is only visible on the website, which I’ll rarely use. TeamSnap is the whole point and honestly, it’s a more than a bit ridiculous I just paid $99 per team to allow me to put my logo on the team, which all other apps I’ve used or looked at offer for FREE. I don’t need any of the other features in that price point. Basic customization should be free and should be visible in TeamSnap , not just the website. These are easy enhancements and I hope this app will consider offering them, and at the lower price points (including the free version).

by Watchin The Wheels Go Round

This is a very popular easy to use team app. Have used it for years on many teams. One nice feature is the photo sharing ability built in under the “media’ tab. They include a generous amount of space and you can upload full-res photos which can then be shared by team members. The one downside is viewing. The standard viewer is 4x6, and it does not support using keyboard arrows like windows and other apps to scroll through the pictures. Instead you have to click the little next or previous arrows above the pick. Very monotonous and uncomfortable. Even more annoying is if you want to see the full size image you can click on the picture, but there are no controls to go to the next (or previous) pic! And since they don’t support keyboard direction keys, you have to figure out for yourself what to do. Which is hit your browser back button to take you back to the previous screen.

Hard to believe something so simple (yet important) to basic functionality was overlooked. Hopefully they’ll add it soon.

by Fletch F Fletch Esq.

PROs: TeamSnap is great. Easy to add teams from multiple sports to organize practices, games, field locations, notes, etc. Also seamless integration with Applemaps or Waze (dependent on team manager putting right gps location into this app). Ability to view schedule by sport, or across all teams for an overview of all the sports-related shuttling you have to plan around for the next month is indispensable. I literally cannot think of any way to make it more efficient to manage multiple kids in multiple sports.

CON: it is great to be able to share files as attachments to team communications (documents, pictures of the team, etc.). This can only be done via computer, not tablet or mobile device. This is absurd in the year 2018. Every app on every mobile device has seamless ability to take a picture and attach to whatever communication is being sent.

If anyone minding the shop cares about the customer experience, someone in the brain-trust at this app will put someone on a project to add this feature, and in 6 Months we’ll all enjoy it.

by Klcbug

We’ve been using team snap for several years now! I love it! I love that it has updated throughout the years. With the updates I do have some suggestions… 1. With the invoices we had a problem on where our athletes were only able to view their invoice. Their parents we not able to view them unless the looked on their child account. If there was a way to make it so the parents could see them on their account that’d be awesome!! 2. When uploading pictures to an album we can only pick one at a time. I’d love if we could upload more then one at a time. I have some parents who take tons of pictures so uploading one at a time is a little annoying. Other then those 2 things I love it! If I could I’d do a 4.5 on the stars I would! And the .5 is honestly because of the 2 things I said earlier. But honestly I love TeamSnap tons! Highly highly recommend it!!

by Very Useful2

The chat feature is great however it would be really nice if we could have multiple chats with the same people in them. We talk about many things over chat and sometimes the thread gets all intermixed between what we’re trying to talk about. So a chat for each topic would be great but we can’t have more than one with the entire team on it. You can only create multiple chats if different combinations of people are on them. Having a way to do chats with the same people but multiple chat windows so that they were based on different topics would be awesome. If that can’t be accomplished is there a way to add chats into an event so that when you go in the event you can go to the chat for that event and then see the things that are chatting about specific to that event.

by Wierdbeard54

I just started coaching this year 7&8 year old boys soccer. I was emailing the team parents all info that was needed for each game and practice. Then trying to figure out who was coming and who couldn’t make the games/practices. TeamSnap allows me to set a schedule with all info needed for each game/practice. Now the parents can just open TeamSnap and have everything right in front of them. TeamSnap also has a health check, which our rec league requires a log of all kids and coaches that may have been in contact with anyone exposed with COVID. Now they log in before each game and practice and answer a few questions and then I can export it to the league officials.

I highly recommend TeamSnap for any type of team sports.

by MickWrob

this app as an App is great at what it does. We’ve used it for our daughters sports ranging from Softball and Volleyball to Basketball and Soccer. It’s awesome. The communication and schedule sharing changes the way you interact as a Coach and a Parent.

But, behind this incredible App are the true heroes....the Developers! I don’t know them, but I feel like I do. As a software developer myself, I feel like we’re best friends already. If you have TeamSnap installed and an update becomes available, I implore you to read the release notes that go along with said update. They are humorous and good natured, and offer a glimpse into the fun and joy that the developers put into making this great App for the world.

Thank you this app Developers! Whoever you are, wherever you are...

by Coachs Perspective

Great app. Spend the money on the full access and get your team on board to only communicate to through one app. If you really get parents and players on board, it will remove a lot of communication problems, drama, and repeated questions. You do need one person to really make sure all info is communicated once then the system will send a reminder. Encourage all players and parents to use app on their phones. When a question arises, refer them there. All players can get email from site. No more asking manager for it. Can separate messages to certain players. No more long strings of reply all. Have your players mark availability and no more questions of where is coming or not. Have a player that is sick, not it in there availability. Beat thing is parents can subscribe to calendar and it will import to their calendar. No more manual inputs. If manager change game Love TeamSnap!

by Bellacarrara

A parent recommended TeamSnap to me to use, and I’m so glad! I’ve appreciated having options to track some basic stats for our U-8 team, and TeamSnap has really helped keep everything in one place. Looking forward to seeing a couple very small enhancements come to TeamSnap , and appreciate some of the extra control adjustments in desktop view. I’d recommend TeamSnap to other parents helping support teams, and am already considering volunteering at team manager again next time. Spreadsheets feel archaic when compared to TeamSnap. 👍🏻

by GadjitMonger

My second review. I hope lots of users read this and ask their team managers to abandon this platform. Sure, they lured in users with some well executed features, but it seems the plan was bait and switch. Not only do they charge a usage fee for the team management, but they abuse the team participants with advertisements on every click, and are charging a crazy fee for an ad free experience. It’s one step short of extortion. I used to love TeamSnap, now I hate it. I hope the owners of this company crash and burn on what appears to be a money grab IPO start-up play. Your greed is detestable. How about fewer features and an ad free experience. I mean do parents really need real time score when they are on the sidelines watching the game. Shameless commercialism. Vote with you wallet and put these money grubbers out of business. Ask your coach to find a new app. There are others out there who are not exploiting you and your kids.

by Cbowles76

TeamSnap is not bad, but it’s far from great. There are a couple updates I’d like to see in the very near future that would at least bump it up.

1) Please, please, please make it so we can heart or like a message in the chat. Right now it’s borderline unbearable because the only way you know the group has seen your message is if the type a reply. Also, important to note if this update is made...if someone likes your comment, only the person who made the comment would get a push notification. Everyone should be able to see who liked it and the number of likes a comment has received.
2) Allow folks to get notifications when someone makes a new Post (not in messages, Post) and when a reply to a post is made. And please allow pictures in posts. This would really helpful when trying to coordinate selling Football squares or other fundraisers. I like the idea of having a place for Posts, to keep information consolidated and keep the Messages clean...but if the group doesn’t get notified via push notification for posts and replies to posts...it’s pretty useless.

I really hope the developers read this and make these updates. I know it would go a long way with this user!

by Jenstheone

I am a diehard this app user and really loved (and relied on) this TeamSnap for many years... until recently. Ads being placed within schedules while updating availability is beyond annoying, and this week’s UI overhaul is awful. I have to tap and click in too many places now, whereas before TeamSnap was simple and clean, with a single click on an icon instead of several clicks within drag down menus. Because of these changes, I now have to search for my kids’ multiple teams, and then search for the functions within their this app site, which has made TeamSnap more time consuming. Worse yet, I don’t see teammates updating their availability regularly anymore, probably because of
this bad update. Please go back to a simpler, cleaner, and time saving way of navigating TeamSnap ... and get rid of ads in scheduling update sections!

by Kep Coach

Wonderful means of communication! As a coach I know that in today’s busy and hectic world communication is a must. Keeping players, coaches and family members informed throughout the season is an absolute must. TeamSnap makes that so simple, so as a coach I can spend more time focusing on things that make us a better team and less time worried about keeping everyone informed of information as it changes throughout the season. An absolute must in today’s busy and demanding world. Great app and easy to use. Couldn’t be happier.
Coach Keplar