Contact Fort Worth Star Telegram News Support

After updating the app it is terrible compared with the old app. Now it takes you to an internet browser filled with useless info. Simply put when I use the app I want to read the paper not have to go to several option to get the paper. Not to mention the app works terrible inside the browser. I can no longer just click on the continued on page to go to the end of story. It doesn’t expand easily either. It want let me move around the page easily either. It is a major disappointment that will make me reconsider keeping the star telegram. I was a home delivery user until the printed paper price got to be so expensive that I went to the e-print form. It was simple then just click on the app, up popped the paper and it downloaded and I could also download it for offline use easily. Now it opens in a browser, once opened it goes to a bunch of useless info, then you have to click on another spot to get paper that doesn’t work to well. JUST TERRIBLE!!

I can’t believe how challenging it is to develop a basic app that works consistently. Obviously the Star-Telegram has not invested in its own product. Whoever designed this app had absolutely no clue what they were doing. That of course is my opinion. I’m tired of logging in and being logged out; I’m tired of being told I don’t have an account when I do; I’m tired of not being able to follow up on any article. I’m also really tired of trying to find anything that is timely. This app brings up articles that are two and three days old. Perhaps I’m not actually looking at a news document but instead a historical archives document. I’m also frustrated that in order to use this app I must have an active Facebook account. This is not a good value for somebody who cares about balanced media.

The “new” iPad app is nothing more than the convoluted mess that is the desktop e-edition. The previous app was essentially the print edition on screen. It opened to the front page of the paper then paged through sequentially (although you could jump sections if desired) - exactly as a reader would expect. It was an elegant presentation. Now we have a series of headlines (same headlines in multiple sections to make it appear as if there’s more to the paper than there really is). About the only thing that hasn’t changed is the ultra-biased, misleading and often downright false reporting. I didn’t think it was possible to create a local paper that would make The Dallas Morning News look good by comparison, but somehow McClatchy found a way to do it. I’d give it zero stars if I could.