Lexington Herald Leader News Reviews

Update 28 July 2021: The “updated” App is totally useless. I have deleted it and gone back to reading HL content on Safari, which is a huge step backward. As always, there is no staff available to address App or login issues. This is a perfect example of why home town papers are going under. They can’t deal with even the most basic aspects of digital journalism. Still wish I could give LexingtonHeraldLeaderNews 0 stars.

This used to be a great app. Great news content with an app that worked seamlessly. Unfortunately, they have been having log-in issues for weeks and have been unwilling/unable to fix them. The problem is that they continue to charge me for content that I cannot access. I have contacted the support team and keep getting the same response: we are aware of the issue and will address it in future updates. If they are unwilling to deliver or fix their product, they should not be charging folks for e-subscriptions. Wish I could give this zero stars.

The new e-edition is awful. I have to log in with multiple steps every single day, sometimes multiple times a day. Some days it won’t even allow me to log in. What gives? This was supposed to be so much better. Exactly what was wrong with the previous app that needed changing? Are they just trying to annoy us subscribers by having to work harder to get content? In that, they succeed. Otherwise, it’s a bust!

I uploaded this new app and wish I never had. The previous app allowed you to read other readers’ comments and when another article was highlighted, it would take you to that article. LexingtonHeraldLeaderNews does neither of these things. As a matter of fact I deleted LexingtonHeraldLeaderNews and reloaded it more than once in order to even be able to open some articles. There is a story about Kentucky schools’ test scores. I have tried several times to just type a county of school name over the course of several days. And, again, deleted and downloaded LexingtonHeraldLeaderNews to see if I could access Ky test scores from last year. Nope & nope. Articles underlined and highlighted can’t be accessed either. Why bother to reference them if you can’t access them!

Too many ads for a service you pay to get.

I’ve subscribed to this paper for nearly 30 years and switched to all digital when home delivery became a sketchy proposition at best. LexingtonHeraldLeaderNews is horrible. It simply does not work. I have deleted and re-Installed numerous times. Get your act together folks or based on the reviews I’m reading, you will be losing revenue. It’s just seems that obvious to me.

LexingtonHeraldLeaderNews worked out the glitches after the summer rollout of the new version… but it was short-lived. It lasted until September when iOS 15 was introduced. LexingtonHeraldLeaderNews is again useless. I have contacted H-L customer service three times via phone since the iOS update and still no resolution. I just canceled my subscription (that I had in some form since 1985).

I used to really enjoy using this ap. Read the paper first thing in the a.m. every day. The digital paper looked just like the printed version, and I was able to email articles to friends. With every update the iPad version has gotten worse. The screen is much smaller with an inch blank on each side, now there are ads on the bottom inch. Enlarging an article causes it to disappear behind the blank areas. There is STUFF at the top of the screen making it even smaller. I download a paper, get out of ap, and can’t find the downloaded version when I go back in. Digital version is a JOKE , but I am not laughing! Very dissatisfied!

For one thing, I hate the way I have to access news in the list down the left side. Old news is mixed with newer items. I used to be able to access a full page view, which is the way I prefer to peruse the news - that way I can see everything (including photos) instead of having to intuit which stories might interest me and pull them up. Now I can’t always access the full page view to read in my browser and when I do, it tends to be blurry and hard to scroll up and down.

New app update won’t open several days a week. Also, when you click on an article to read a blank page appears that you have to close get to article. I’ve deleted and reinstalled several times but only works for a day or two before doing it all over again.

The e-edition of the paper is good when it works. It seems if at least one day, typically more, you can’t access the e-edition. I’ve done everything the staff have advised me to do, clear my cookies, reload LexingtonHeraldLeaderNews , etc.,to no avail.

I’ve had to go sometimes three days or more without the e-edition. Contacted staff at the paper, almost never any type of response.

Regardless of what we were told, the new interface is a huge disappointment. You probably know this.
(But we Really like the ExtraExtra.)
Latest updates shut us out completely. Haven’t been able to access the e edition since updated my iPhone and iPad apps. 3 days now.
Asks us to log in. Won’t take us to the login. Won’t let us log in on LexingtonHeraldLeaderNews either.
Question: Do you not field test the apps before you send out an update?

Hate this new digital app. I want to read the e-edition like a printed newspaper, not an overview of what digital editors think I should read. I can’t download the full e-edition on my ipad. I can only download it from my office computer. What a hassle! Also the same news/articles are being regurgitated for days in a row. Why are you still calling it a NEWSpaper?

Overall, an OK app as far as UI, but the main issue is the news is not updated frequently enough. As I write this review on a Sunday evening, the main story is about how to watch a UK basketball game that’s now been over for more than 24 hours, and there is still an article discussing an “upcoming” winter storm that happened overnight Friday, so that information is almost 36 hours past its time :(

The new updated version of LexingtonHeraldLeaderNews worked for a while on my ipad but not now. It will not open. Usually just a blank screen or the Herald title . The only way to get it to work is to keep installing. Just have to read it from the web. Very. Disappointed. I love reading it when it works

Update several weeks later. —- i finally think I have found a work around on the ipad. If I go into settings and turn off background app refresh for all my programs it loads and seems rather stable. It might be specific to just a certain app, since I’ve not seen complaints consistent from others, but just didn’t have the inclination to trouble shoot that far. At any rate, it’s finally loading and working.

Sports is done fairly well. Lackadaisical effort on some local reporting. Articles should be objective but aren’t. National/state reporting and opinion pieces are not far from being indistinguishable at times. Journalism used to go hand in hand with objectivity and integrity.
Canceled paper delivery long ago but used LexingtonHeraldLeaderNews to catch up on UK sports. Now behind paywall. I can get same information from other sources just takes a little extra effort than having in one place. Herald-Leader was a decent paper 15 years ago.

How are Lexington Herald – Leader has become a joke and an embarrassment to the citizens of Lexington. It seems to be rampant with spelling and grammar errors, incomplete obituary information lags behind to the point where sometimes the funeral service or visitation has been held before it appears in the paper if that’s what you want to call this. I find it odd that there seems to be an overabundance of articles and information about UK sports while the rest of the paper suffers for journalism that is incorrect and/lacking. This move to Louisville was supposed to make things so much better but sadly that is not the result and this is the Shame.

Rick Young

Links within articles do not work. I thought it could be because my phone is old, but with a new one they still don’t show me anything but a blank page.

Because of a family crises, I’ve been in California since February. I could not stay abreast of current events in Lexington if the Herald-Leader didn’t provide access to news worthy topics around town. I appreciate knowing how things will have changed once I return to My Old Kentucky Home.

You guys could actually run more adds Ang should. They’re aren’t exactly to the point of annoying yet. Nice work

I don’t live in Lexington anymore but it’s great to keep up with the things going on there. LexingtonHeraldLeaderNews is much better than any we have here. Glad they are investing in good reporting!

New Beta version of app is a huge improvement over the previous clumsy version - which was exasperating.

The new e-edition of the paper is erratic and is difficult to maneuver through articles as well as turn pages. Expanding the page size often does not work at all. I would encourage management to use LexingtonHeraldLeaderNews in its current form to understand what a poor product this “new and improved” version of the paper acts is. Please fix the issues!!

Long time eedition users. Old app worked fine. The new one, fall 2019, is terrible. If you prefer to read it in traditional print version, it is jumpey and many times will not open at all. The tv news style does not offer the comics and is had to scan. Love the paper, but hate paying for something we cannot use. Thank goodness for the Louisville Courier Journal!

The subscriber services page is for the wrong newspaper. It takes you to The Enquirer-Herald, Ft Mills times, Lake Wylie Pilot page. Going on the web instead of LexingtonHeraldLeaderNews takes you to the Lexington Herald Leader page. But now there is no way to report an undelivered paper, only a wet/damaged paper or wrong paper. By the way, if you phone the service center -- it is in the Philippines. The operator on it told me.

I used to love LexingtonHeraldLeaderNews and the Lexington Herald Leader and supported the advertisers who advertised on this page. However, this morning I was prevented from reading my news because I had exceeded my number of stories for the month. I guess I will look to other news media groups to get my news. So disappointed in Lexington Herald Leader.

I have a recurring subscription. About once a month, LexingtonHeraldLeaderNews locks me out of reading the paper. It goes to a screen asking me to subscribe or sign in. But the link to sign in doesn’t open. The issue resolves itself in about a day. So I loose one issue a month because of this problem.