Taobao app not working? crashes or has problems?

Taobao Status

Last Updated on 2024-12-03 by Taobao (China) Software CO.,LTD

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9 User reports:
App has problems

User reports 9

⚠️ Most reported problems ⚠️

Not working

30.0%

Crashes

20.0%

Connection

10.0%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Taobao Problems 😠👌🔥

- Live videos going on all the time

- No option to turn off live videos

- Charges 3% fee for overseas credit card

- Takes up space without doing any good

- Account protection measures can be inconvenient

- Account can be permanently banned without explanation

1 Reported Issues: 😵🆘🛟🚨📢

Chua Chor Hong

2023-11-26

Whenever I swipe, the screen will go back to main page. Now I cleared cache and data storage. It asked me re-key in to account by entering phone number. After keying in phone number, it goes to "swipe from left to right", however, it goes back to key in the phone number again. It keep repeating this and unable log in to my account anymore. Please advice

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Common Taobao Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Taobao app on iOS and Android devices. Solve all Taobao app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Taobao iPhone Issues and Solutions

Taobao iOS app crashes, not working, errors
Taobao iOS app network issues
Taobao on iOS has black/white screen

Taobao Android App Issues and Solutions

Taobao has errors/crashing/not working
Taobao server network connectivity issues
Taobao has black screen

Taobao iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Taobao app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Taobao app crashes or not working on Iphone (iOS):

Close and restart the Taobao app on iPhone
Update Taobao app to the Latest Version for iOS
Uninstall and reinstall Taobao iPhone app
Update your iPhone to the latest iOS version

Fix Taobao on iPhone unable to connect to server/internet connection issues::

To resolve Taobao network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Taobao black/white screen (blank screen) on iPhone:

Follow the Taobao iOS app troubleshooting guide Here →

Taobao Android App Issues and Solutions

Fix Taobao not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Taobao app issues:

Force Stop the Taobao App
1. On android, goto "Settings" » click Taobao app. » click "Force Stop".

Update Taobao to the latest version on PlayStore

Clear Taobao App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Taobao app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Taobao.

Fix Taobao unable to contact server/ Taobao internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Taobao » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Taobao » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Taobao on android.

Solve Taobao black/white screens issue on Android:

Follow the Taobao android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Taobao (China) Software CO.,LTD, developers of Taobao.