Contact Rakuten Viber Messenger Support

by Kaihsu1

I have the notifications set to off in both iPhone settings and the app. Yet, incoming calls are still ringing with that annoying Viber ringtone. Nothing shows up on the screen (unless you open the app), just a ringtone. In addition, even blocked numbers are ringing.

I have do not disturb mode set up on my iPhone at night. But the ringing still happens. And this makes it particularly annoying during the late night/early morning when I’m trying to sleep.

In general, Viber has a lot of little glitches here and there. More than other communication apps. But what makes it really annoying is that they are not focused on fixing their problems fast enough, However, they certainly spent a lot of time making sure the app is constantly I’m trying to get you to turn on the notification. Really??? What is the point of the notification button if you’re just going to constantly pester me after I already turned it off. Instead of constantly trying to get people to turn on notification and use your app more, maybe you should use that energy on fixing the problems in your app. Try making your app better so then people will want to use it more, instead of bombarding them with notices to turn on notification.

by Rad Snatcher

Any good product manager or engineer should know how to evaluate usage data to determine if a user, especially a low volume user, is using the app for spamming purposes, as well as if the IP address is being used BY the user for spamming purposes, OR, if it could be that they use a VPN or other Adblock tools to protect their privacy, thereby providing false information about user intent. This also creates a question about claims about encryption, especially since Viber comes with tracking, Err, I mean, ads. Is this app as private as they are suggesting? Unsure. The app comes with Proxy settings, but apparently no instructions or support for how to set it up. If they can’t provide a useful app on the consumer side that comes with credible support, I would highly question upgrading for business use. Doesn’t appear to be a mature VOIP option, and so I would recommend against using it for any important kind of activities where people like family and friends need to reach you. A simple workaround would be for their product team to add a feature to ask the user if they are on a VPN, or show them instructions for how to set up with Proxy settings to help alleviate misconstruing user activity.

by Leonard 93

This stupid app keeps cutting my viber out calls at 10 min and I am embarrassed every time to the other party I was talking to and I can not say these people that some stupid developers just built an stupid and junk app named Viber that cuts my direct calls at 10 min duration even though I subscribe for unlimited minutes! Now you can imagine how embarrassed, angry and frustrated I am toward this app! I wrote to them and someone even did not say sorry for the inconveniences I experienced and replied that calls were fraudulent activities! 🤬 Now, they started judging my personal calls and defining my calls to my mom as fraudulent calls! This is just utter madness and beyond one’s patience limits to this stupidity! They behave like they are police, tapping you calls, judging your calls and even forcing your calls to drop! This is how low these people behind this app went down and they think it is just okay!