Contact Westlaw Support
Company Name: Thomson Reuters
About: Tap into the world’s most preferred legal research service wherever you go!
The Westlaw app – available for iPad and iPhone – is the most awarded legal
research app as voted by industry professionals and recognized by The National
Law Journal, New York Law Journal, the Best of the Midwest, and more. With the
Westlaw mobile app, you can extend the power and collaboration capabilities of
Westlaw so research begun in one pl.
Westlaw Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
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E-Mail: [email protected]
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Developer: Thomson Reuters
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3 Most reported problems 😔💔
Mobile experience is terrible
by Stephen_creason
While Westlaw is unquestionable the superior legal research tool on the desktop internet, it’s barely useable on mobile via this app or the mobile web. Westlaw just doesn’t seem to care about providing even a minimally acceptable mobile experience. This app is about 5-10 years behind where it should be, which is inexcusable for a company with such a sophisticated (and expensive) product. It’s too bad, because every attorney wants a fully functional legal research tool that’s integrated across all of the platforms we use, especially iPad. This is not that tool, for sure.
Time waster
by Htcamp
It has taken less than a day to download, use and delete. The functionality is too narrow; the app does not appear to allow me to sort cases (say by highest court/newest).
It returns content that does not meet my search terms. Example, I search for A and B; I get content with A but not B, vice versa, and neither!
The ability to go from one document to the next in the results list seems slow to me.
Having basic issues with navigation
by RockySlaughter
I will filter for jurisdiction and the app will simply forget the filter in future searches. The app is less intuitive than the website when the opposite should be true if it was designed well. Westlaw is an extremely expensive program for the technology backing it to be so lousy.
Have a Problem with Westlaw? Report Issue
Why should I report an Issue with Westlaw?
- Pulling issues faced by users like you is a good way to draw attention of Westlaw to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Westlaw customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Westlaw.
