Westlaw Reviews

Westlaw Reviews

Published by on 2026-05-28

🏷️ About: Tap into the world’s most preferred legal research service wherever you go! The Westlaw app – available for iPad and iPhone – is the most awarded legal research app as voted by industry professionals and recognized by The National Law Journal, New York Law Journal, the Best of the Midwest, and more. With the Westlaw mobile app, you can extend the power and collaboration capabilities of Westlaw so research begun in one pl.


       


Is Westlaw Safe to Use?

We Investigate the app owner's website (Info.legalsolutions.thomsonreuters.com), verify their legitimacy, and uncover hidden scams and complaints.


Overall Customer Experience 😎


🤬 Negative experience
66.7%

😎 Positive experience
33.3%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 119 combined software reviews.

Is Westlaw Safe?
Westlaw appears generally safe, but use with caution.
33.3/100

  Safety Analysis »»

Is Westlaw Legit?
Westlaw appears legitimate, though exercise caution.
33.3/100



Read 20 Customer Service Reviews 😠💢

2.3 out of 5
Having basic issues with navigation

I will filter for jurisdiction and Westlaw will simply forget the filter in future searches. Westlaw is less intuitive than the website when the opposite should be true if it was designed well. this app is an extremely expensive program for the technology backing it to be so lousy.

The function to sign in doesn’t work

I can’t even get past the first screen because there is a bug that prevents the key board from popping up. Therefore I can not enter my credentials to access Westlaw .

One pass (which I don’t have) works but not traditional user name and password.

Mobile experience is terrible

While this app is unquestionable the superior legal research tool on the desktop internet, it’s barely useable on mobile via Westlaw or the mobile web. this app just doesn’t seem to care about providing even a minimally acceptable mobile experience. Westlaw is about 5-10 years behind where it should be, which is inexcusable for a company with such a sophisticated (and expensive) product. It’s too bad, because every attorney wants a fully functional legal research tool that’s integrated across all of the platforms we use, especially iPad. This is not that tool, for sure.

The app crashes constantly

Westlaw has some amazing features. Unfortunately, it is incredibly slow, it crashes constantly, and it has limited information compared to the online version of this app’s database. It’s a shame

Truly terrible

The this app website is bad, and Westlaw somehow manages to be even worse. It is very slow, documents often don’t load, and the interface is poor.

Of course, the necessity of an app at all is a problem. There should be no reason why the website itself can’t be programmed to work in Safari on an iPad.

Devolved Over Time

Westlaw used to be functional for basic research, but it’s gotten worse with each update. Good luck trying to find what you need if your search returns more than a few cases. You can no longer sort the result, or search within the result. Worthless for anything but looking up a particular case with a citation.

Time waster

It has taken less than a day to download, use and delete. The functionality is too narrow; Westlaw does not appear to allow me to sort cases (say by highest court/newest).

It returns content that does not meet my search terms. Example, I search for A and B; I get content with A but not B, vice versa, and neither!

The ability to go from one document to the next in the results list seems slow to me.

Constant error messages

Westlaw had been working fine. However, over the past few weeks, Westlaw will provide an error message and urges me to “try again”. Trying again never works. The only solution is to restart Westlaw , re-set-up the search, and hope that the problem does not recur. It continues to happen more frequently, rendering Westlaw largely unusable.

Fix 12.9” Screen Size

Westlaw does not fill the screen of a 12.9” 2018 iPad Pro. Please fix and I will increase rating. For now, it’s pointless to use Westlaw over the website.

Still no improvements.

Still going strong without a single improvement in 10 -years.

Following links loses place in case

While reading a case, when I click a link to another case or a statute and then click the back arrow to return to the original case, the original case reloads at the top instead of remembering the page I was on when I clicked the link.

This makes Westlaw virtually unusable for me.

Could Use Notations

My biggest complaint is that Westlaw does not support notations—so if you are doing research on your phone you cannot add notes or highlight text. Would love to see this resolved in the future.

Outdated

Why can’t we access Precision or PracticalLaw on Westlaw ? It’s almost mid-21st century. We should be able to access all features via mobile devices.

What happened?

Westlaw was usable when I needed to quickly reference something. It hasn’t been great for research at any point, but at least it was readable. Now, after the latest round of updates following iOS 11.1.1, the graphics and text are all way to big. Either Westlaw doesn’t support dynamic text, or the developers adapted it for iPhone X, and didn’t care about the users with other versions of iPhones. Please fix this. Your app looks terrible.

*UPDATE* The graphics issue was resolved in a recent update. Thank you.

Wish it had all the same features as website

Westlaw is great for pulling up cases, however it could be better for law enforcement if certain others areas could also be utilized such as public records searches in Westlaw .

Good for paralegal student

I’m only new to law, I’m a paralegal student. Westlaw has been of great help when brainstorming when I’m out and about, with an assignment on my mind, and unable to access my computer. However, one feature that’d be nice to have at hand would be the ability to narrow down searches in cited cases to statutes and such, such as “word/term search” and “reported or unreported”; Westlaw seems a little cramped to add something like that, but perhaps on the left there could be a tab that one could click that’d open up upon the screen with those search elements, then one could hit “search” on the bottom and it’d narrow it down. Just a suggestion, but I must say Westlaw gets it done in a pinch. Thank you

Dark Mode

Please, for the love of God (and every young, embryonic attorney who is burning the midnight oil to stay caught up and pass exams)—enable dark mode. Please.

Otherwise, Westlaw is great. Anyone complaining about doing “extensive research” on their phone is comical. But for reading cases at night while in law school—it gets the job done. My only complaint is the bright white light hitting the back of my retina at the wee hours while I’m trying to read cases in bed before crashing into my pillow.

Dark mode. Please. Thank you.

One more time for giggles—Dark mode!! 📚💤

Good!

Can’t speak to how it was before, but as of this review Westlaw , in my opinion, is almost as readily accessible as is the website.

Does what it needs to do

Works well when I need to pull up research quickly

You’re good people

Westlaw is fully functional and allows me to have a case loaded on my iPad while I draft on my computer. However, I would like to see this app updated to take advantage of the multiple windows iOS 13 makes available. It would be much more powerful if I could have notes of decisions in one window and open specific cases side by side, for example.



Is Westlaw Safe? 🙏

Westlaw appears generally safe, but use with caution. JustUseApp Safety Score for Westlaw is 33.3/100.
This assessment is based on our NLP analysis of 119 user reviews. Combined with the app store average rating of 2.3/5.

Safety Analysis

60% of users say app is risky 🚨
60%

21% of users say app is safe 👍
21%

19% of users have some concerns ⚠️
19%


Is Westlaw Legit? 💯

Westlaw appears legitimate, though exercise caution. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for Westlaw is 33.3/100 .
This conclusion is based on analysis of 119 user reviews.

🔏 Privacy & Data Safety

Westlaw collected the following data from you:

  • Data Linked to You:
    • Search History
    • Identifiers
    • Usage Data
  • Data Not Linked to You:
    • Diagnostics



How was your experience with Westlaw? Post a Review




Features

Tap into the world’s most preferred legal research service wherever you go! The Westlaw app – available for iPad and iPhone – is the most awarded legal research app as voted by industry professionals and recognized by The National Law Journal, New York Law Journal, the Best of the Midwest, and more.

Access the same research features you rely on such as WestSearch, KeyCite, Search Filters, Folders, History, Notes, and Highlighting, which have all been redesigned for the iPad and iPhone.

In addition to core research functionality, the Westlaw app offers the ability to save documents while online and offline to research folders, and deliver documents via email, print, or download.

Westlaw Edge users also have exclusive access to additional, premium features such as KeyCite Overruling Risk, WestSearch Plus, and more, which are automatically included based on your subscription.

With the Westlaw mobile app, you can extend the power and collaboration capabilities of Westlaw so research begun in one place can be continued on your mobile device – anytime, anywhere.