Contact Texas Hold em Poker Support

I’ve been playing this game for years now and after losing not thousands, not millions, but billions.. I can finally say this game is rigged. Before you say “he’s just mad he lost his money”. Listen here. They claim they have a third party verify the algorithm they use for their random number generator, and it may be true, but the way the numbers are generated are not statistically the same as a real deck of cards. A 6 deck blackjack table cannot have more than 6 of any specific card. After sitting at a private table by myself I counted the cards to find that the deal had received 13, yes 13 9 of hearts. How is this possible with only a 6 or even 8 deck blackjack table? It’s not. So there is the first reason I refuse to let this go unnoticed. Secondly, their support is trash. I’ve spent over 200 dollars to better myself on this game for them to take it instantly. Only for them to send a better deal of chips to me when I run out because they think my account will buy more. I’ve never seen my 21s get pushed so many times. I’ve never seen 8 low cards in a row for the deal to hit 21 so many times in my life. Stay away from buying chips on this game because they will use you because they know/ think you will buy more in the future. Complete scam.

I play this game with friends. It WAS fun. Now, I cannot return messages or chat. I have contacted customer service multiple times with pictures and video. I’ve done everything on my end that they told me to do and still no fix just more issues. *UPDATE - I continue to contact customer service regarding my inability to use messages and chat. Now, my ‘gifts’ don’t work either. I continue to lose the ability to connect with other players. This game was a great social outlet for me. I play for the fun of it and to have fun with other players. It is quickly becoming less and less fun. *UPDATE 2 - Issues continue. No chat. No messages. No gifts. Contacted customer service. They don’t care to fix it because it effects a limited number of players, yet, they continue to ask me to upgrade my review. I don’t have issues with any other apps. *UPDATE 3 - The app continues to not allow me to message other players or chat without being kicked out of the app. It used to work fine. I contacted customer service multiple times. They say the same things over and over and nothing ever gets fixed, but want me to update my review - so I am. I’ve found other, better apps with better players.

First off, this app allows players to give “gifts” which range from nice like a kiss, to down right mean items like a cockroach. Someone sent me a pig, so I said, “thank you, I love pigs” and the support team accused me of being racist! I asked for an explanation and was rejected saying “we have said all we are going to say”. Secondly, the cards you are dealt mean nothing because if they don’t want you to win, they will make sure that your stellar hand still gets trumped. there were 3 people at one table that all got a full house. You know what the odds are for that to actually happen? Plus, their algorithms are incorrect to where the higher “kicker” card has to share the pot. Lastly, I bought some chips and therefore what I do with my chips should be completely up to me. If I want to give them all away, then so be it..but no! This app bans you from giving others your chips calling you a cheat and will ban you and take back any chips you gave. And one more thing...this app has too many sexual stockers and rude, crude individuals who taunt at the tables and nothing is done about it. Reporting someone gets nowhere. By far the WORST app I have ever downloaded.