Contact Kinepolis Support
Company Name: Kinepolis Group N.V.
About: Kinepolis Group offers an innovative cinema concept which serves as a pioneering model within the
industry.
Headquarters: Gent, Oost-Vlaanderen, Belgium.
Kinepolis Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Kinepolis Group N.V.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Kinepolis Website
Privacy Policy: https://kinepolis.be/nl/privacy-beleid
Developer: Kinepolis Group N.V.
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5 Most reported problems 😔💔
Regarding your Landmark location in Hamilton Ontario, Canada I have a complaint with the lack of customer service and problem solving from the manager. My son intended to purchase tickets online for Thurs.Dec. 11, as selected on the website. When we got to the theatre the tickets were in fact for Tues. Dec.9. The manager informed us that there was nothing that could be done despite the fact that the movie had not started. We were advised that the only solution was to purchase 2 more tickets. As such, my son is out the money for the tickets, and our night came to an abrupt and unsatisfactory end. When I suggested we just go to the movie playing at the time, the manager indicated she was not able to allow that. She indicated the Tuesday tickets were cheaper. I offered to pay the difference and still she was unable to oblige. I request that your office provide a satisfactory solution to this ridiculous outcome. You're in the business of entertainment and this experience was far from entertaining. The managers name is Iman and I will also be making a complaint to the customer service with Landmark.
Will not print my tickets!
Deletes your account after some time
by Bula Matari
After a little while it suddenly deletes your account and you have to create a new one losing your history. Also as the app is confusing to navigate on an iPhone, easy to make a mistake in the purchase of a seat, then no way to go back so you have to restart the process, but your seat stays “taken” for almost an hour so you can’t get it back unless you are very patient and lucky on the second attempt.
Problems with the app
by Eichenstra
I was able to use the app only one time to purchase movie tickets. When I tried to look at it again later in the day, it would freeze and never load the home page. I deleted and re-downloaded the app again but it still had no functions and did not load anything. Website works much better than the app.
Old account deleted and Lux missing
by BJaime
My existing account is not recognized anymore and the whole movie theatres in Luxembourg are missing + the English language support ...
Not a big improvement for us foreigners.
Please fix that.
Have a Problem with Kinepolis? Report Issue
Why should I report an Issue with Kinepolis?
- Pulling issues faced by users like you is a good way to draw attention of Kinepolis to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Kinepolis customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Kinepolis.
