Miami Herald News Reviews

Thought maybe the much hyped new app would be an improvement. Not so much. Topics seem randomly placed with the same articles in latest news, business and sports. Just as mixed up as old app except in tiles instead of just titles. Still has ads. I still see no ability to search. Remains to be seen if they will do any better job of keeping articles updated. Right now looks like they only added some lipstick And now it crashes and locks up my phone and ipad. Totally useless at this point.

MiamiHeraldNews is finally functioning in early September. But if you are expecting any actual content change you’ll be disappointed. Most of the featured stories in each section are days old! Annoying ads are inserted every paragraph which makes it hard to scroll without clicking them (on purpose I’m sure). I see Herald tweets and can’t find those stories anywhere on MiamiHeraldNews . Very disappointing as a subscriber (who had to give up print because it was only actually delivered to me 10% of the time). This is pretty much the same thing, delivers a 10% experience so thats half a star.

I hate headline style news. It feels like a tabloid and I don’t trust tabloids. I prefer the full newspaper section on my PC or iPad. The reading part on the iPad is fine. Nice adjustable fonts and quick response. Missing are links to previous articles in the herald and the ability to email an article to someone in your contacts. Also missing is access to games. The settings section is incomplete ( links don’t connect to what they say), there are no instructions on using MiamiHeraldNews . MiamiHeraldNews has been up a while. Expectations are higher.

The new app is a significant improvement over the prior generation. However, there’s lots of work to do. MiamiHeraldNews sometimes doesn’t load and requires you to reboot your device. When it does load, it often doesn’t load properly. And it almost never allows you to access a story for which you’ve received a notification. Hopefully the next release will work properly. For now, easier to access and read the Herald via a web browser.

I absolutely abhor the new app. It now resembles a news feed typical of social media. If I wanted to get my news from a social media news feed I would use a social media app. The previous interface combined the traditional look of a real newspaper with digital technology enhancements. It was like literally having the newspaper delivered to your front door, but on a modern digital screen. I wouldn’t have a problem with the new app if it gave you the option of switching to the traditional newspaper view. I just renewed my subscription, but once it expires I’m done with Miami Herald. I guess I’ll just have to go to social media to get my news going forward.

When is the Herald going to get its digital version working correctly? Once again it changed the iPad app, but it continues to crash. Another problem is if you want to read an article as it looks in the physical paper the article will become out of focus as you read it. You have to double click the article and read it in a pop up.

I feel bad for the staff, working hard and subscribers can’t get to content.

I am sick and tired of being a subscriber and not being able to get into MiamiHeraldNews or online. ALWAYS asking for login and even though they are saved on all devices it says it is wrong. So I reset the password. It works the first time and the next time it wants a login which it won’t except. AGAIN! Over and over. It is a McClatchy issue. The same thing happens on my KC Star account. Won’t be renewing either. After another year of it, I’ve had it.

Dear MIA HERALD

On 20 OCT, you wrote me back stating I should clear cache from within settings, delete APP and reinstall. This marks the third time I’ve done this same thing with the most recent being 10 mins ago, and wanted you to know that I’m still experiencing the same issues.

So as promised, phone calls will follow to the senior management vice lower tier, primarily because I and others have had enough waiting on a version-4 update that provides us, your paper’s loyal consumers, access to the news we pay for. You would think you 1.6-star rating would demand an immediate fix but I guess not. I am confident it’s not an IOS thing given I’ve read your feedback to other consumers, which leaves us still with a dysfunctional APP for the past 2-3 months since version-3 was released, so don’t bother with that feedback.

Respectfully
CC

I am a long time subscriber, recently MiamiHeraldNews has added commercials mandatory to hear after every couple of stories read or before viewing video content. This is torture to the user especially when the only commercial repeatedly played is for NBC 6, you will be forced to endure the same commercial a dozen times to read the daily edition, and guess what the next day it starts all over again, this has ruined MiamiHeraldNews , hopefully the rocket scientist who added it will realize how bad he’s alienating readers

The recent update crashes. It needs to be reinstalled after each crash. As compared to other online papers it is poorly laid out and disrupted by adds. I will stop my subscription unless the experience quickly improves.
Update: It doesn’t crash any longer. Overall experience as compared to other newspaper apps is ok, customization of app remains a bit convoluted.

The Miami Herald should be embarrassed for implementing such a poor application. MiamiHeraldNews fails to open constantly. After accessing MiamiHeraldNews 2-3 times, it fails to open again unless you delete MiamiHeraldNews and download it again. When you finally get to open an article it takes you back to the main menu 10 seconds later. The same thing happens to others I know. If this doesn’t get fixed quickly, I’m canceling my subscription.

I have deleted and reloaded MiamiHeraldNews for six days running, as often as four times a day. If and when it finally opens, the current day’s newspaper will appear, BUT when I go back in the next morning, the prior day’s paper comes up. I then have to start the whole process over. It really is unbelievable. Do not even try reaching customer service as you will never reach anyone.

I subscribe to WAPO and NYT, and I never have a problem. Have been a customer for 20+ years. Will not renew.

At least once a week, an issue will not show up and I’m left without a paper. I have had to delete and re-download MiamiHeraldNews multiple times. Extremely frustrating because I have to reset the features each time.

I would go back to a physical paper but they can’t seem to deliver it without throwing it on the wet grass every morning so after 25 years I canceled that.

If they don’t fix the bugs in MiamiHeraldNews soon they’ll be losing a client for good.

The Miami Herald, which in my estimation today is a third rate newspaper run by California Democrats that have destroyed that state, has now topped their list of errors by making MiamiHeraldNews. I have been twenty minutes trying to read parts of the front page, where there is no news about what is going on in Afghanistan, and still cannot manage MiamiHeraldNews.
My next step will be to cancel my subscription to this, many years ago, good newspaper.

You receive a notification about a new story in your iPhone. You click on that link. The link takes you to MiamiHeraldNews . Then, you wait as MiamiHeraldNews tries to process the link. After a few minutes, there is a time out. You end ugh on the landing page for the top stories. But you don’t have the story to which you had clicked through. Disappointing and not really helpful.

If I could leave no stars, I would absolutely do so. MiamiHeraldNews is horrible. When I read my newspaper and I accidentally pressed one of the ads I am unable to get it off of my screen. I have to shut down my whole tablet just to get the newspaper back up. It’s impossible to get back to the newspaper to read it. The ad has no close button. Terrible. Very inconvenient. MiamiHeraldNews needs to be reworked. Too many glitches.

I started subscribing to the Herald and downloaded MiamiHeraldNews , in hopes to get instant access to great news coverage of FIU and FIU Sports.

Sadly there’s no topic for FIU, that I can set in MiamiHeraldNews . And the amount of news coverage is nearly non-existent. Unless one becomes available and the coverage gets better, I’ll continue going through Google News.

I am extremely disappointed & frustrated with the new app. It is NOT user friendly & has many glitches. I am constantly having to restart MiamiHeraldNews . Why it was upgraded I fail to understand. It went from bad to worse! If it was to save money, well you get what you pay for! Get your act together because you will be losing me as a customer as well as many others! Does not even deserve a 1 star!

Too Many Complaints!!!

The eEdition is a little dorky going from page to page. I have to constantly shrink the article so that it allows me to go to the next page. I would also like to see the day on the bottom of each of the editions besides the date.

I am thrilled this morning after reading today’s paper in the new version of Edition. It is a pleasure to use compared to the glitchy, unfriendly old version. It almost makes me not miss a real paper version!

It should be simple to search for information but they make it difficult. They offer very limited information. I don’t need to work this hard to get my local news. Trying Sun Sentinel next. Unfortunately The Herald will not survive if they waste their customers’ time like this. Too bad for the employees except for the ones who make decisions to offer this crappy product!

MiamiHeraldNews seems to have no direction and no search feature making it an unsorted glob of articles!

I subscribe to the e-edition of 6 different newspapers. The Herald’s version is extremely user unfriendly and the “improvements” made things worse not better. It is extremely unstable and there are always difficulties in downloading. I must sign in each time with my user name and password. Everyone associated with it should be fired and anyone who hired them should also be fired. It is a complete embarrassment to the Herald.

App freezes. It’s glitchy. Headlines are click bait and should be written more like the Wall Street journal where it just gives the info raw and not so you click on it.

App is hard to use. The developers should look at the Wall Street journal and imitate what they do.

Hope this helps. If these things are fixed I will update my review to 5 stars as the info is good.

MiamiHeraldNews has gone from bad to worse. The format has always been terrible and now the “eEdition” which is a replica of the paper version is out of focus and difficult to use. The Sports on the Air section of the Sports Page is about 2 weeks out of date. I have left comments on the Help page but they seem to fall on deaf ears. One star is too generous for MiamiHeraldNews.

MiamiHeraldNews used to have an area where you could easily report delivery problems. Now it doesn’t. I reported that to app feedback in May 2019, but no change. My carrier delivers whenever it is convenient to him, which means that on the weekends he is late or doesn’t deliver at all. It’s very annoying that you can’t report that in the subscription or delivery areas.

Loading problems are frequent & infuriating. Can’t go to continuing pages in e-edition format. The Weekend Section is split so a piece is lost. Trying to increase the type often causes it to flip to the next page. We get that this new format is to cram ads down our throats but at what point do we readers decide that navigating this out-of-control roller coaster is no longer fun or even possible?!

This is the worst format ever. Always having issues logging in and the new format is awful. Bring back the actual paper format. I am usually resigned to logging in because our carrier never has the paper edition delivered early, if at all. I am extremely frustrated and I have been a subscriber for 35 years. Totally exasperated. I would give zero stars if possible.

I would give no stars if I could. Takes forever to load pages, page links don’t work. A third of the page is taken up by ads. The old version provided an experience similar to reading the newsprint version. This does not. The business office has taken a dump all over the readers by sacrificing a good app for ad revenue and letting incompetent developers write it to boot.

It would be nice if you clicked on a Herald article in a link or even an email they incessantly send you and you could actually link straight to the article in MiamiHeraldNews instead of being asked to subscribe or log in. Wall Street Journal has this ability. Herald gave up caring about readers long ago thoug so kind of makes sense.... oh well.... Drudge it is....

VERY DISAPPOINTED!!! Latest version of program is a joke! Previous version felt like you were reading a paper copy. The links to remainder of a story don’t function, when you enlarge a page it gets stuck in enlarged view. This is very frustrating and causing me to consider canceling subscription. The rating is really 1/2 a star!!