Chatstack Reviews

Needs to be updated for the new iPhone X and above but other than that works great. I have had it crash a couple times but just open it and it opens where I left off. Did not expect it to work based on the reviews. But it works great!

Chatstack crashes and their support is non-existent.

This product is awful! It is so buggy it should never have been released in beta let alone SOLD to the public. New 2.0 "update" and name change made things go from bad to worse. Literally nothing works and the bugs are a moving target. Just when you think it may be sorted out another bigger problem presents itself. The bugs on the PC are different than the ones on the iPhone app. Photos for operators are mixed up no matter how many times you correct them and/or upload new photo. It shows operators offline when in fact they're signed in and online. iPhone app locks up on login for hours (if you let it). PC app disconnects every few minutes and when you try to log back in it says wrong password even when it's right. Then you have to exit program entirely and restart the program. Initiate Chat stopped working when the upgrade happened...etc., etc. Customer support is a joke too. Don't throw away your money. We're looking for a replacement.

Very happy with this product! :) Does everything it says it does. The Live Help software itself is simply put AMAZING. The iPhone app is the icing on the cake. Now we are online 24/7. The browser based version gets 5 stars as well. I have read around and heard of others having trouble with push notifications but we are not experiencing that at all. We have tried other live chat software but none other compares to Live Help Messenger!

I bought Chatstack to use with our small business website for customer support. Initially it worked great, but after some months I began having login issues with the mobile app and eventually began having issues with the newest version of the web app as well. Multiple back and fourths with their support were unhelpful and eventually we found that the service required an updated ssl certificate which we don't need otherwise for the site. The software is useless to us now and money wasted. We have now switched to a much more robust live chat service that is free and more importantly it works.

Had some difficulty installing the client software and due to the time difference, was hard to get help, but when I did I was able to get it installed without a problem. iPhone software works exactly as advertised, including push notification, so im not sure what the other reviewer was mentioning. We dropped our other chat service after testing this, nice to not have a monthly fee.

Pro: Very good app for mobile if you are not on your desk or travel most of the time.

Con: Since ios 5 update, you have to type in your password every time you open Chatstack . Don't close Chatstack if you do not want to type in the password again.
Developer known the problem but no fixes yet since ios5 release.

I was expecting to run into some issues using Chatstack after reading some previous bad reviews, but everything seems to work just fine in the latest version! Push notifications work as well, so I can stay logged in all day on my phone, and receive a notification when there is a chat request. :)

I've had an issue with Chatstack for almost 2 months. I checked their support documents and couldn't find anything to help me. I put in 4 tickets over the 2 months and I never got one reply. I'm still unable to find the answer to my problem.

I've been forced to find another live help for my website that offers tech support and actually replies to their support tickets. The funny part is that they never answered any of my support tickets, but they closed them less then 24 hours after I opened them. Makes you think?

Used to keep you logged in but new update doesn't anymore. This defeats the purpose of having a help desk app if you have to be using Chatstack 247 to stay logged in. That's what a laptop is for. This is an iPhone app. Where's the push notifications? And why does it kick me out after five minutes of not using it? This is a great app if you have an iPhone but don't have a life. I'm switching help desk platforms because of this.

NO push notifications whatsoever, despite the claims of having it on their website, so you MUST keep this application running 24x7 in the foreground in order to actually benefit from it's use, which, of course, makes the iPhone nothing but a giant helpdesk.

Does not keep users logged in, it logs them out without being notified to do so.
Does not startup with the phone

If you're looking for something for a temporary "support app", this might work, but only if you plan on running this and only this and checking it every 5 minutes.

Thanks to the developers for this nice app. This really help me a lot to connect with my customers when I am on the go. Just works perfect.

MISSING INITIATE CHAT FEATURE!!!! Come on, for the price we should have all features if not most of the essential features that the desktop app has! Please add!

Nearly 15 bucks for an app that seems to crash constantly. The full version on my website is great though!

Hi

This version has a bug and visitor message is not sent to me

Hello
Application Live Help.app
There is a problem
history does not work
in the application of the iPhone

View

Chatstack keeps crashing and is not usable please fix

This site is buggy and support is nonexistent.

Very buggy, needs an update badly.

Pésima jamas la compren, tiene muchos pero muchos fallos, siguen llegando notificaciones aún deslogueado, muy limitado no se puede cambiar el sonido de notificación es muy fea, te llegan notificaciones incluso de conversaciones que no son tullas y muchos fallos más pésima enserio

While the application functions like the windows program it lacks the Ability to track visitors it only tracks chat history