Capital XTRA app not working? crashes or has problems?

Capital XTRA Status

Last Updated on 2024-01-02 by Global Media & Entertainment Limited

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Common Capital XTRA Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Capital XTRA app on iOS and Android devices. Solve all Capital XTRA app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Capital XTRA iPhone Issues and Solutions

Capital XTRA iOS app crashes, not working, errors
Capital XTRA iOS app network issues
Capital XTRA on iOS has black/white screen

Capital XTRA Android App Issues and Solutions

Capital XTRA has errors/crashing/not working
Capital XTRA server network connectivity issues
Capital XTRA has black screen

Capital XTRA iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Capital XTRA app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Capital XTRA app crashes or not working on Iphone (iOS):

Close and restart the Capital XTRA app on iPhone
Update Capital XTRA app to the Latest Version for iOS
Uninstall and reinstall Capital XTRA iPhone app
Update your iPhone to the latest iOS version

Fix Capital XTRA on iPhone unable to connect to server/internet connection issues::

To resolve Capital XTRA network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Capital XTRA black/white screen (blank screen) on iPhone:

Follow the Capital XTRA iOS app troubleshooting guide Here →

Capital XTRA Android App Issues and Solutions

Fix Capital XTRA not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Capital XTRA app issues:

Force Stop the Capital XTRA App
1. On android, goto "Settings" » click Capital XTRA app. » click "Force Stop".

Update Capital XTRA to the latest version on PlayStore

Clear Capital XTRA App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Capital XTRA app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Capital XTRA.

Fix Capital XTRA unable to contact server/ Capital XTRA internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Capital XTRA » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Capital XTRA » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Capital XTRA on android.

Solve Capital XTRA black/white screens issue on Android:

Follow the Capital XTRA android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Global Media & Entertainment Limited, developers of Capital XTRA.

About this app

With the new Capital XTRA App powered by Global Player we've made it easier than ever to listen to Hip Hop, RnB, Grime & More. - Listen to Capital XTRA in HD quality, live and on the move. - Check the playlist for music info and show schedules to see what's coming up next. - Take control - My Capital XTRA, a world-first that allows you to skip songs on live radio - it's radio you control. - Catch up / listen again to all your favourite shows whenever you like. - Download and listen to shows offline, perfect for listening while you're travelling. - Subscribe to your favourite shows to automatically download them each day. And best of all, it's completely free and available worldwide. - Hear the best shows from the biggest names in radio: Manny Norté, Yinka, Jez Welham, Tim Westwood, Chris Moyles, Johnny Vaughan, Roman Kemp, Nick Ferrari, Myleene Klass and many more. - Get the latest news, videos and pictures from each of Global's stations with the best guests and most entertaining, informative content. - Discover and download hundreds of award-winning audio shows in our Podcasts section. - If you want to relax or exercise, our Playlists will serve you the best music for your mood. With the Capital XTRA app you can also enjoy all of Global's other stations: Capital FM, Classic FM, Heart, LBC, Radio X, Smooth and Gold. So, whatever you're into - the latest hits, classic tracks, music for chilling out or even topical debate - Global's got you covered. You can also skip tracks in this section*, so now you're in control of what you hear.