Contact Groupon Support

First of all I want to say, Groupon doesn’t really care about their customers. I’ve never left a bad review but here you go Groupon you can have this one. I purchased a massage voucher in February, and then made an appointment with the owner in May, because of covid-19, the owner had decided to permanently close the business in April. She sent an email to all customers saying if people purchased voucher from Groupon, she had already notified Groupon that they have gone out of business and people who purchased voucher should get a refund (that’s how Groupon told her!). So I contacted Groupon and asked for a refund. Guess what, it took me nearly an hour to finally chat with a real person because Groupon hides the chat feature, they doesn't want anyone to chat with them or contact them for refund. I tried to email them twice, all I got is I can get a Groupon bucks, but I don’t want credit, I just want money refund! Long story short, the customer service kept saying they can extend my voucher so I can use after covid-19, I said no their business is permanently closed I can’t go anymore. They just don’t understand. At the end, they still offered me the dang Groupon bucks so I had to open the not user friendly app again to find whatever deals that I can spend all my credit. If I could give the company 0 star I would, because Groupon doesn’t really care what customers want, once they sell you a voucher it’s not their business anymore.

I am in need of Groupon customer service due to an order (mask) from Groupons that has yet to be delivered ! It has been almost 2 weeks since the order was placed AND that order was marked as “shipped” and “in transit” at the time of this writing. That status has been the same status for 11 days now and the item is coming from California! Tired of waiting, I want to cancel the order and have my money refunded or give a an opinion to use it to purchase something else. The problem is there are NO OPTIONS via the App to cancel the order OR to contact Groupon Customer Service for assistance. I Can’t get even get in touch with a live Groupon Customer Service person. I never found a phone number to utilize. I know that Corona situation has everything in an uproar but it shouldn’t take 14 days for an item to be delivered . And according to the comments on Groupons about this specific item, servers people are in the same boat as me; they simply haven’t received their product and there is NO way to cancel order or request a refund via APP while the order is “in transit”. Groupons USED to be GREAT !!! No problems . NOW, I’ve encountered three (3) problems during the past three weeks and customer service is unavailable and unacceptable during this time . I’ve been able to get in contact with customer service reps at BANKS, Cable company and others, who have employees furloughed at Home but GROUPON has clearly dropped the ball .

Groupon was the best shopping site I had found. I have gotten some amazing deals here. But with the very good you also have absolutely horrible. They don’t seem to monitor or limit their merchants. I am so disappointed that my $150 was stolen from me, from a merchant I learned has a very shady background that Groupon has been made well aware of in the past. Others have attempted refunds to no avail, but I am well versed in these issues so I know how to recoup my loss, but I cannot trust them anymore. Groupon is the main platform and therefore hold most the responsibility to protect their buyers, and they do not do that. These merchants represent Groupon but Groupon does nothing to eliminate dishonest merchants. They continue to let others purchase without forewarning. I am in the process of working with my bank to have this fraud reported, and have recorded all communications via email and chat, where Groupon recognizes and states that they are aware I have not received my item and that they are aware it was never even shipped. I have also kept record of all attempts to contact the merchant that went unanswered. They simply do not respond. So I have to say to proceed with caution. You can find some great buys on here, but when you get burned, you get burned badly with little to no help. Also, do not ever ever buy from Allure Gems via Groupon or anywhere else. They have a very long history of stealing peoples money.