Contact CATA Support
Company Name: Appek LLC
About: Now optimized for iOS 11, the CATA app is the best way to plan your day around
Penn State, State College, and the surrounding area. No more freezing outside or
watching the bus pull away as you run after it!
See where buses are in
real-time, get scheduled and estimated departure times by stop, and provide
feedback on CATA's bus service.
CATA Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with CATA. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact CATA. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Appek LLC
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit MyRideCATA Website
Privacy Policy: https://www.cata.org/Rider-Information/Customer-Experience/Privacy-Security
Developer: Capital Area Transportation Authority
Read 3 Customer Service Reviews 😭😔💔
This morning I missed a bus
by QDLp,7654321
This morning I missed a bus. Since the app was updated, it has become a regular situation. You saw on the app that the bus was delayed, and you could see no bus approaching or anywhere nearby, so you don't go to the bus stop and wait there. Then out of nowhere, a "ghost bus" shows up, right on time, while the app still shows it will be delayed for 15 minutes.
Bus delay has also been a regular situation. Sometimes late for 5 or 10 minutes, sometimes it just disappears. I live 3 miles from campus, and one time I had to walk home with my friend. At that time, the bus was delayed for over 1 and a half hours. The bus had not arrived at the bus stop I was supposed to take it by the time I arrived home!
This has been a dilemma. Should you wait on time and expect the bus not show up, or should you trust the app?
Please update!
by Aaron_Long
I rely on this app to know when to catch the buses.. and it's not going to work in only a couple months because it is incompatible with iOS 11.
The app gravely needs updated anyway. The interface looks extremely dated and it is far from being user-friendly.
It should at least have gps capabilities so it knows what bus stop you're near instead of having to zoom in on a map to find your stop. In addition, it should show what buses run from your stop instead of having to choose from a huge list of all the buses and then hunting stops on the map.
I've used many public transport apps in many cities and this is by far one of the worst.
iPhone 6/6+
by Big Ben Kid
Seriously CATA, the new screen sizes on iPhones (6/6+) have been out for more than a year now and still no updates to accommodate the sizes. You could probably go to the Penn State comp sci department and ask someone there to do it. Yeah, it's really that easy. If you really can't release updates to to please your customers, then you should hire someone else to do it in a responsible and timely manner.
Have a Problem with CATA? Report Issue
Why should I report an Issue with CATA?
- Pulling issues faced by users like you is a good way to draw attention of CATA to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a CATA customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using CATA.
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