Contact adidas Running Support

It’s not as accurate as it used to be. I run the same route everyday but my distance can vary as much as .4 of a mile each time. Also it freezes quite often and loses contact with my watch quite often. When it freezes it loses track of where I am and then the distance really gets messed up. I get that straight line others have mentioned that connects where it lost communication and where I manually resumed tracking. When I try to track my bike rides the distance is way off. This was a fantastic app when it was runtastic, and was a good app before the recent updates. I hope they fix the problems before I give up and find a new tracker. Update- I dropped it to 1 star because not only is it not improved but instead of making it better based on the reviews, the developer gives te he same response to all of the negative reviews. Everyone is making the same complaints, notify tech and fix the app! Update- Now music controls are gone. It’s a shame that a once great app is about to be deleted.

The app is unnecessarily cumbersome. The integration of accessing iTunes from within the app is nice, but I don’t need immediate access to my camera or some of the other features. The fact that it took two full runs before I started to see it record any data was a bummer, and 4 runs before I was able to find a way to get it to record from my Apple Watch when I didn’t have my phone with me. I generally don’t do shorter runs (under 7 miles or less than an hour) with my phone. I had to do a deep search just to find where the setting was located, and it was not accessible while the app was active/recording activity. I have 4 runs that were either not tracked, or only partially tracked. Nike Run Club (NRC), or the Apple activity app are far more user friendly and just worked without any fiddling. I tried the app because of a Creators Club contest that Adidas was running, giving away a pair of Adizero Adios Pros, but it didn’t even record my runs to be able to qualify.

I really wanted to like this app, especially since you get to earn points towards Adidas while doing a normal run activities. However, it lacks so many things that make it functional for tracking your runs. First, it never tracks the correct distance. Often times off by a significant amount such as running 1 mile but only tracking at you did .1 miles. But my biggest grape is that it says it works with the Apple Watch but it does not. 70% of the time it does not display your current stats on the watch while running which is the whole point of having a watch while running. So you can’t keep track of your current pacing, heart rate, etc.I’ve gone through all of the recommended steps such as uninstalling the app on both my watch and phone and restarting my devices and still it has the same problems. Developers of this app please take a look at apps like RunKeeper to see how your app should work.