Contact Coast to Coast AM Insider Support

by El Dorado Jim

The previous version of this app was extremely basic and really not appropriate for a paid service. The new app, which took a very long time to produce and get to customers, in some ways is better but in most ways is worse. There are more clicks to get to the specific topic you want on a show. I had to uninstall and reinstall the app because it stopped playing audio for all shows, even after rebooting my phone. And most recently two different show segments were playing at the same time. I really think, all things considered, that this app upgrade is a step backwards. It really doesn’t give me as a user anything new that I need, it puts more process between me and the content I want, and it clearly is very buggy. There are a few basic feature homeruns that could have been implemented. It’s like no one actually asked customers what would make their lives easier… They just had some company make a new app without input from heavy users. It looks good but it really doesn’t do anything useful. I have always been a big fan of coast to coast and a paid subscriber. As such, I feel entitled to say that I deserve a better app to consume this content, especially given the finances available to the show in order to produce it. Very disappointing.

by Dreamgypsy54

yep. one day, everything working great; downloaded a couple of shows i missed, and the next day, i went into the app so i could listen to one i missed to find everything had changed! i can’t even find my way around easily like before! Very disappointed. Haven’t been back in since then. I did not choose to update the latest version! It automatically updated, and thereby i lost everything i had saved! Had I been asked to update, I wouldn’t have, because this has happened before!

Above review was some years ago. I still can’t get around as easy as i did 8-10 years ago, never found my downloaded episodes, still don’t have a clue as to how to do it now. I love the program and George, and all the guests but the app itself and the site are useless to me. If I am ever lucky enough to download an episode, I can never find it, spend too much time trying to navigate my way around. And trying to change my card info so i could re-up my subscription was next to impossible, I literally had to Google it. One star.

by Ssttrr

Update: the latest update not only moved everything around so it’ll completely frustrating to use, but it wiped out two years’ worth of downloaded episodes. Many of them are no longer available. Way to god-take a bad app and make it worse. Wish I could give negative stars!!

Old review: The latest app update fixed some things and broke others. They fixed the autorotation problem in iOS by eliminating it (I guess that’s one way to fix a broken feature—just deactivate it). But they broke the feature that would automatically play the next episode after the current episode finished. This was a very useful feature, as they break each night’s show into separate hour segments. Now, the app stops after each hour’s segment, and you have to manually start the next segment. There is a setting for this in the app, but whether the setting is on or off, the feature doesn’t work. It’s a mystery to me how such a great radio program can continue to offer us one of the worst iOS apps ever. Wish I could give it zero stars. Come on, Coast toCoast, please get serious about your app!