Trillian Reviews

Trillian Reviews

Published by on 2024-09-17

🏷️ About: Trillian is a free instant messenger that offers a secure and modern communication platform for businesses, healthcare organizations, and individuals. It provides a HIPAA-compliant secure messaging platform for healthcare teams and modernizes employee communication for businesses without compromising on security or control. Trillian also allows individuals to stay in touch with family and friends without compromising their privacy.


     


Overall Customer Experience 😎


😎👌🔥 Positive experience
42.6%

👿🤬😠 Negative experience
34.9%

🙄💅🫥 Neutral
22.6%

~ from Justuseapp.com NLP analysis of 505 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Paid for premium for one year and wish I’d have just done the lifetime membership

- Truly free to use app that does as promised

- Features are not removed every year to force users to pay

- Offers incentives to go premium

- Works great for secure texting for business and personal use

- Easy federation to other chat systems

- Great new interface that is easy to use

- Enterprise Server is easy to set up and manage clients effectively

- HITRUST CSF certified and HIPAA compliant

- Very affordable on premises and cloud solutions compared to similar products

- Chatbot and APIs allow integrations with 3rd parties

- Alerts are good and can be replied from the watch



Read 24 Customer Service Reviews 👿🤬😡😠💢😤

4.2 out of 5

Don’t care about providing value just your money.

2022-05-25

So these people will erase your chat history the second you let premium lapse. So if you have years of conversations archived but forget to update your CC then you are regarded as an idiot by the developer and probably don’t deserve to be able to see important conversations. They alas don’t honor lifetime premium. Scummy business practices that border on fraud.

Often unreliable; Occasionally unusable.

2022-06-26

I’m a lifetime member and have been using this app for a very long time. Trillian can be a great supplement to the desktop app, but unfortunately it rarely works properly. The alerts are actually pretty good... I get them on my phone and watch, and can reply from the watch... however sometimes they just don’t come through. But often when I go to reply from the phone, the messages are not there. When I click on a contact, I get the spinny wheel indefinitely (or as long as my patience can tolerate - which is not long). It’s sad because with some efficiency coding and minor advances (like a quick option to just send the last photo) this could be a 5 star app.

Still room for improvement....

2022-07-27

It would be super nice to revive a push notification when a certain contact or group of contacts come online. There’s some issues when in portrait mode trying to mute the chat, and sometimes Trillian gets confused when it switches between landscape and portrait.

Good but room for improvement

2022-08-28

The flexibility between devices is a good feature however I would like to see thunb print lock or at least password for privacy/security. I agree with the idea of having sent/read feature. Currently it is unclear if a message has been read. Also, would like the ability to use bitmoji keyboard in this app. Lastly, it would be nice to be able to easily write paragraphs rather than run-on’s. On the phones if one hits return the message is sent even though it may not be completed. This can be avoided by using dictation (speaking “new paragraph”). But dictation is often inaccurate therefore proofing and editing is required.

Thanks for providing message option

Good!

2022-09-29

Good app, and glad there’s now full iOS 13 support... but sometimes it hangs when loading and sending messages (send messages appear but are faded out with a spinning loading icon on the top right of the screen). It can take MINUTES sometimes at worst.

Notifications not working

2022-10-30

Trillian used to work great. Notifications would push through as messages arrived. However ever since the latest update they have for the most part stopped. They come in batches now and I miss a majority of messages that are sent to me. It's a wonderful service however at this point in time not reliable unless I check every 5 minutes for messages.

iPhone and group messages and photos for fb

2022-12-01

I would love to use this app as a perm solution to fb messenger, but it has a lot of flaws and for a long time. When you send a picture it uses this app link and doesn’t show as image for the other user. It’s a link they have to click to see it. Another thing is kinda big, if you get sent a group message on fb this app doesn’t know how to handle it and doesn’t send

Some more features needed...

2023-01-01

I use this app at work. It is a great app for communication around our hospital and even within our clinic. It could almost replace my pager except for a few key things surrounding the notifications. They are just not annoying enough. The this app noise is so soft and soothing that it is really easy to ignore. I wish there were options to use a different noise (something more annoying) and set it so that it continues to repeat a notification until it is read or actively deferred. As it exists right now I still have to carry a pager becuase I often miss the mobile notifications becuase of the above reasons. I think this is a simple fix and it would really make this a 5 star business messaging solution for hospitals and clinics. Thanks.

So close!

2023-02-02

I’ve loved this app on my desktop for over a decade now.

My only wish is that notifications would consistently come through - I still have to keep Hangouts on my phone, otherwise I often miss important work IMs when away from a workstation.

Otherwise, everything about this app is great. I was pleasantly surprised to have iPhone X support right out of the box.

Good App

2023-03-06

Love it. For all practical purposes it works great. Neatly separates your texts and friends.

Only complaint is that it doesn’t let you personalize the sounds for different friends. But that’s a vanity thing really.

Great communication app

2023-04-04

I absolutely adore Trillian. It is way better than line app. We use this for group chats on my app games. Plus I can text my friends in other countries with it for free!

Great FREE app for more than a decade- Thank you!

2023-05-06

I’ve been using Trillian for probably 15 years or more. I paid for premium for one year and wish I’d have just done the lifetime membership because I love Trillian and use it over every other one for chat.
I loathe other chat apps (FB messenger can go diddle in the corner). Thank you this app for making a TRUELY FREE TO USE app that does as promised.
Thank you for not removing features every year in an effort to force us to pay. Thank you for offering incentives to go premium. Next time that lifetime member deal pops up, I’m taking it.
Because I thank you for making it simple, convenient and consistent enough that I can keep using the same app without having to start over.
Thanks!!

Handy App

2023-06-06

I use Trillian to keep in touch with friends all over the country. I like that I can send and receive pictures. I use it everyday and have never had any problems. Good Job.

Back in the Saddle Again

2023-07-08

I had stopped using this a while back due to increasing nonfunctionality, looks like all that is long past now. Good to have it back and working!

Privacy and interoperability

2023-08-08

I’ve been using this app at work and on my personal devices to move info and images between devices for years. I like this app for keeping chat content awayf the prying eyes of corporate servers.

Great customer support

2023-09-09

I've been using this app for years it has always worked well integrating all of the different IM services into one easily customizable application. The reason Trillian is a no brainer is the quick, prompt and thorough customer support I have received over the years.

Back to being cool again:)

2023-10-11

The layout is back to working with the iPad in the landscape mode:) I like being able to see the list again full time also. Still, having all of my IM's work across all of my devices completely seamlessly is by far the best thing going. Thanks !!!

Love Trillian

2023-11-11

I have been a user of this app since it first started on the web. And Trillian is also very useful, awesome. But lately it has been crashing when I try to open a conversation. I have an Apple iPhone with iOS 12.4.3. I tried to update my iPhone, but it won’t let me so I don’t know if there is a particular bug in either software. It won’t discourage me, though. I still love this app. it is a great app!

Great for secure texting (Healthcare)

2023-12-13

Works great for secure texting for business as well as personal use. Easy federation to other chat systems, great new interface that is easy to use.

Enterprise Server is very easy to set up and able to manage clients effectively. HITRUST CSF certified and HIPAA compliant. Very affordable on premises and cloud solutions compared to similar products. Chatbot and APIs allow integrations with 3rd parties.

Best of all phenomenal customer support and new features coming out all the time.

This should be way more popular

2024-01-13

Fantastic messaging program that works well across many devices. Very lightweight without sacrificing functionality. I don't understand why more people don't use it

It’s okay.

2025-01-16

Notifications don’t always come through, which is frustrating, even though I never sign out via mobile. The UI could be a little faster. I also have a hard time knowing if someone’s actually seen my message because the person will say “I haven’t read it” or “I didn’t get your message” even though there’s two check marks next to their name. Consider a “sent,” “delivered,” “read,” and “last seen” instead. Otherwise, decent chat app.

Autocorrect last word when tapping send

2025-01-16

In previous versions, autocorrect would fix the last word when tapping send, but one of the latest updates broke this feature.

Very Versatile..A Shame 3rd Party IM Client Service Is Fading Fast

2025-01-16

I’ve been using this app for more years than I can remember. As a Mac guy...I used to switch back and forth between this app and Adium. However, the fast vaporization of 3rd party IM client access is killing off most “IM integratio” programs like this one. A truly sad situation when the greedy you know what’s just outright close their doors vs. working some deal with folks like this app.
I’ve never been a fan of needing 10 IM apps running just to have access to “all” of my friends and family.
this app...A++ job as usual. The FB’s and YAwho’s need to take a flying leap.

Great for secure texting (Healthcare)

2025-01-16

Works great for secure texting for business as well as personal use. Easy federation to other chat systems, great new interface that is easy to use.

Enterprise Server is very easy to set up and able to manage clients effectively. HITRUST CSF certified and HIPAA compliant. Very affordable on premises and cloud solutions compared to similar products. Chatbot and APIs allow integrations with 3rd parties.

Best of all phenomenal customer support and new features coming out all the time.



Is Trillian Safe? 🤗🙏


Yes. Trillian is very safe to use. This is based on our NLP (Natural language processing) analysis of over 505 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.2/5 . Justuseapp Safety Score for Trillian Is 55.0/100.


Is Trillian Legit? 💯


Yes. Trillian is a totally legit app. This conclusion was arrived at by running over 505 Trillian User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Trillian Is 84.1/100..


Is Trillian not working? 🚨


Trillian works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



Payments 💸🤑💰

**Pricing data is based on average subscription prices reported by Justuseapp.com users..

Pricing Plans Amount (USD)
Trillian Pro - One Month $3.99
Trillian Pro - One Year $39.99


How was your experience with Trillian? Post a Review




Features

- Secure instant messaging for businesses and healthcare organizations

- HIPAA-compliant secure messaging platform for healthcare teams

- Modernizes employee communication for businesses

- Unlimited messaging for individuals using existing data plan and/or WiFi

- Unique Trillian username for sending messages

- Free to use instant messenger for individuals

- Privacy-focused messaging platform.

  Customer Service/Support
Developer:
Cerulean Studios, LLC


Website:

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